Role overview

Checkout.com is seeking a Senior Engineering Manager to lead the Disputes team, which builds tools and services enabling merchants to manage chargebacks and disputes at scale. The Disputes platform sits at the intersection of merchant-facing products, complex regulatory processes, and data-driven decision-making, serving billions of transactions annually across major brands like eBay, Spotify, and Uber.

Key responsibilities

Lead an engineering team with .NET backend, front-end, and machine learning components, helping engineers understand technical architecture and design end-user-centric systems.
Establish and maintain predictable, high-velocity delivery by implementing healthy engineering practices, sensible estimation processes, and streamlined paths from idea to production.
Drive operational efficiency and reliability through automation, monitoring, and alerting while meeting SLAs and SLOs to reduce costs and minimize routine work.
Continuously improve delivery and operational metrics including cycle time, deployment frequency, change failure rate, and incident response using data-driven insights.
Manage engineers across various seniority levels and disciplines, fostering an inclusive environment that supports career development and interpersonal growth.
Execute quarterly roadmap delivery, ensuring the team prioritizes effectively while managing dependencies and cross-functional collaboration with Product and Operations.
Ensure compliance with regulatory frameworks and control requirements from internal stakeholders and external auditors, and oversee responsible deployment of machine learning models in dispute decisioning.

Requirements

Demonstrated resilience as a leader who has learned from setbacks and consistently delivered through periods of change and ambiguity.
Proven track record of driving predictable delivery and operational efficiency with measurable improvements in throughput, reliability, and cost of operation.
Experience building, growing, and sustaining high-performing engineering teams over time across both enterprise and scale-up environments within large, complex, regulated organizations.
Strong backend engineering background, ideally in .NET or C#, with experience leading teams building scalable, event-driven services and APIs.
Ability to oversee front-end and machine learning work while earning credibility and making sound technical trade-offs across disciplines.
Capacity to partner effectively with Product Management on technical feasibility, capacity estimation, and balancing new features against architectural health.
Excellent time management and proactive problem-solving skills.

What makes this role worth considering

The Disputes team operates at the intersection of merchant products, regulated financial processes, and advanced data science, working on infrastructure that powers dispute management for global companies at scale. You’ll be joining Checkout.com’s London headquarters, part of a 20-office organization across six continents that is reshaping fintech and moving at a rapid pace with ambitious technical challenges.