Role overview

Greenhouse is seeking a Senior Revenue Systems Specialist to manage and evolve the revenue technology stack that supports go-to-market operations. You will own systems work across both pre-sale and post-sale functions, working with Salesforce as the system of record alongside Gainsight and Accord for Customer Success and Customer Marketing teams. This role offers breadth across multiple platforms and real influence over the direction of the technology infrastructure.

Key responsibilities

Design and build solutions within Salesforce, including data model design, declarative automation, validation, permissions, page layouts, and reporting, while managing projects from scoping through rollout and adoption.
Administer post-sale platforms including Gainsight and Accord, managing rules engines, journey and email programs, surveys, and the workflows that support customer health scoring and CSM assignment.
Own integrations between Salesforce, Gainsight, and other stack components, establishing new connections independently and resolving recurring integration failures.
Partner with Sales, Customer Success, and Customer Marketing teams to evaluate whether solutions should live in systems or elsewhere, and deliver working outcomes.
Lead platform migration and consolidation initiatives, from vendor evaluation through data movement, cutover, and user adoption.
Document implementations and reduce request volume through automation and self-service capabilities.
Identify opportunities and risks in the technology stack implementation, offering strategic perspective on where the infrastructure should evolve.

Requirements

Several years of experience in revenue operations, customer success operations, business systems, or platform administration.
Background in B2B SaaS environments.
Deep hands-on Salesforce administration experience including data model design, declarative automation, permissions and sharing, and reporting, with judgment about when not to build.
Hands-on experience configuring and administering Gainsight or comparable post-sale platforms such as Totango, ChurnZero, or Planhat.
Demonstrated experience standing up integrations independently and resolving recurring integration failures.
Experience owning platform migrations or consolidations end to end, including data movement.
Strong written communication skills for explaining technical implementations and issues to non-technical stakeholders.

What makes this role worth considering

You will work as a systems generalist with real latitude to influence the direction of a multi-platform stack, rather than being confined to a single tool. The role emphasizes ownership—taking projects from initial conversation through adoption and documentation—and offers the opportunity to drive meaningful infrastructure improvements across the entire revenue organization.