Role overview

Lightspeed is hiring a Senior Staff Portfolio Operations Manager to support Product and Technology leadership in making strategic decisions backed by data and business insights. This role bridges product operations and business strategy, helping leaders evaluate priorities, investments, and trade-offs across multiple product verticals.

Key responsibilities

Lead Product Operations for the Hospitality vertical during an initial six-month assignment, establishing processes and practices that enable effective product development and delivery.
Partner with Product and Technology leaders on roadmap planning and execution, managing priorities, dependencies, and delivery risks while providing visibility into progress and emerging issues.
Conduct portfolio reviews across Hospitality, Retail, and Financial Services verticals, assessing investment performance, delivery progress, and business outcomes.
Develop reporting frameworks and dashboards that evaluate investment performance, highlight performance gaps, and support leadership decision-making around priorities and resource allocation.
Help leaders identify and resolve competing priorities and dependencies across verticals, preparing recommendations that connect portfolio performance to broader business objectives.
Establish go-to-market handoff processes across verticals and create feedback loops that bring customer and market insights from go-to-market teams back into product roadmap planning.
Lead operational improvements and special projects aligned with evolving business needs, identifying opportunities to break down silos and strengthen cross-functional collaboration.

Requirements

Substantial experience in SaaS product development, Product Operations, Business Operations, or related disciplines, with demonstrated knowledge of product development lifecycles, roadmap planning, and execution.
Proven track record managing complex programs or portfolios involving prioritization, resource allocation, cross-functional dependencies, risk management, and business outcomes across multiple teams.
Strong analytical and financial skills, including experience building portfolio reporting, dashboards, financial models, and investment tracking systems to support business decisions.
Demonstrated ability to influence senior leaders and cross-functional stakeholders without formal authority, building alignment and challenging assumptions to drive organizational change.
Strong business judgment and problem-solving capability, with the ability to independently identify opportunities, anticipate challenges, and advance initiatives in ambiguous situations.
Experience designing and improving operational processes, governance structures, and organizational ways of working.

What makes this role worth considering

This position offers a structured transition from a focused six-month assignment in Hospitality Product Operations into a broader cross-portfolio role spanning three major verticals. You’ll report directly to the Director of Business Operations and work closely with senior Product and Technology leaders, giving you significant influence over strategic decision-making and organizational capabilities. The role is based in Toronto and requires candidates in Canada to be flexible with Eastern Time Zone working hours.