Role overview

Kong is seeking a Senior Technical Writer to own documentation for product areas within the AI Connectivity Company. You’ll create and maintain docs that serve multiple use cases—from quick task answers to enterprise-scale implementation guides—while also supporting AI agent workflows and MCP servers. Your work directly impacts how customers understand and use Kong’s platform.

Key responsibilities

Own the documentation strategy for an assigned product area, including planning what needs to be written based on upcoming features, user feedback, and field team insights.
Write and edit how-to guides, API reference documentation, landing pages, and overview materials that help users accomplish their goals.
Test all documentation by using the software yourself, running commands, testing APIs, and validating that procedures work before publishing.
Maintain existing documentation by updating content, revising outdated information, and deprecating pages that no longer apply.
Collaborate daily with other technical writers through review cycles and shared planning to ensure consistency across the docs platform.
Partner with product managers and engineers early in the product development process to align documentation strategy with product roadmap.
Contribute to improving the docs platform itself—such as adding Vale rules, implementing auto-generated documentation, or enhancing workflows—working with the docs engineer to execute these improvements.

Requirements

Proven experience working on a technical writing team with other writers, including comfort giving and receiving peer reviews.
Background as a technical writer at a software company or startup.
Hands-on experience testing software, including working with APIs and command line tools.
Working knowledge of AI and AI-native workflows, with experience or interest in building skills using MCP servers.
Comfort working in the command line environment and solid experience with Git version control.
Experience maintaining, managing, and reviewing documentation in a docs-as-code environment.

What makes this role worth considering

You’ll work on a collaborative docs team where your input shapes both individual product documentation and the platform’s broader direction. The role offers hands-on technical depth—you’ll be among the first outside engineering to use new features—and real autonomy to decide what gets written based on user data and field feedback rather than just internal requests. If you want to influence how documentation supports AI workflows at scale, this is a meaningful position within a company trusted by Fortune 500 organizations.