Role overview

This position involves managing social media operations for clients of an international HRIS and employment solutions provider. You will be responsible for maintaining and growing client relationships through strategic social media management, ensuring their brand presence remains positive and engaging across platforms.

Key responsibilities

Monitor and respond to comments, messages and inquiries on client social media pages while maintaining brand voice and professionalism.
Moderate social media pages to ensure appropriate content and community standards are upheld.
Actively engage with followers and potential customers through strategic posting and interaction to build community.
Track and report on agreed key performance indicators to demonstrate the effectiveness of social media efforts.
Enhance and protect the client’s public image and reputation through thoughtful content management and audience engagement.
Serve as the main point of contact between the client organization and their online audience, ensuring efficient two-way communication.
Provide expert guidance on social media platform features, best practices and emerging trends relevant to client needs.

Requirements

Bachelor’s degree in mass communication, public relations, journalism or a related field.
One to two years of experience working in a similar social media management role.
Fluency in both English and Arabic, including reading, writing and verbal communication abilities.
Strong interpersonal and communication skills with the ability to convey messages clearly to diverse audiences.
Demonstrated problem-solving abilities and skill in handling conflicts professionally and constructively.
Proficiency with Microsoft Office tools and general computer literacy.

What makes this role worth considering

You will work for an established HRIS solutions company with over 15 years of experience and a global network spanning more than 40 countries. This role offers exposure to diverse clients and industries while developing your expertise in social media management and brand communications.