Role overview

Zip is an AI-powered enterprise procurement platform trusted by major organizations including T-Mobile, OpenAI, and AMD. The Solutions Director will serve as a senior implementation leader, acting as the strategic anchor for the company’s largest, most complex enterprise deployments while driving team growth and process scalability across the Solutions Consulting organization.

Key responsibilities

Lead executive oversight of strategic, global, and highly complex customer implementations involving multi-entity systems, multi-ERP integrations, and sophisticated change management initiatives.
Partner directly with C-suite executives and key customer stakeholders to navigate organizational complexity, manage deployment risk, and accelerate time-to-value on major enterprise projects.
Evaluate existing delivery methodologies and design scalable, repeatable processes for discovery, solution architecture, workflow design, and testing across the implementation team.
Mentor and coach Senior Implementation Managers and Solutions Architects, providing strategic guidance on project governance, stakeholder management, and technical delivery.
Work cross-functionally with Sales, Product, Engineering, and Customer Success leadership to translate customer feedback and implementation insights into product roadmap improvements and better pre-sales scoping.
Establish governance frameworks, quality assurance standards, and risk escalation processes to maintain high customer satisfaction and net revenue retention metrics.

Requirements

Minimum 10 years of experience in enterprise software implementation, professional services, solutions architecture, or management consulting, with at least 4 years in a senior leadership or director-level role at a SaaS or B2B enterprise technology company.
Proven track record overseeing complex, multi-workstream deployments for large-scale enterprises, including integrations with major ERP systems such as Workday, NetSuite, SAP, or Oracle.
Demonstrated success scaling professional services or implementation teams through designing robust methodologies, playbooks, and key performance indicators.
Exceptional communication, negotiation, and conflict-resolution skills with the ability to guide C-level stakeholders through transformative change and manage scope effectively.
Strong commitment to mentorship and leadership development with a proven ability to develop individual contributors into strategic advisors and future team leaders.
Familiarity with procurement, finance, accounting, accounts payable automation, or supply chain workflows is highly valued.

What makes this role worth considering

You will have direct influence on how Zip delivers value to its largest customers and shapes the company’s operational maturity during a period of significant growth. The role offers the opportunity to work alongside a team of experienced professionals from leading organizations like Apple, Airbnb, Meta, and top procurement backgrounds, in an environment that prioritizes autonomy, ownership, and results. The position includes competitive compensation, equity, comprehensive health benefits, flexible PTO, and perks including catered meals and ClassPass membership.