Role overview

Apply is seeking a Technology Director for Customer Experience Solutions to join its Technology team in the Greater Toronto Area. Apply partners with major consumer and entertainment brands—including Arc’teryx, NFL, Lululemon, and Kraft Heinz—to design and deliver agentic customer experience solutions powered by artificial intelligence. This is a full-time permanent position in a hybrid-remote environment, with core hours aligned to Eastern Time.

Key responsibilities

Serve as the primary technology leader and client-facing representative on assigned accounts or projects, working alongside Account Leadership to guide strategic decisions.
Provide technical insights and formulate perspectives on technology stacks, architectural approaches, and long-term strategic direction to drive organizational transformation at client companies.
Identify, evaluate, and recommend technology solutions that address client challenges while aligning with Apply’s agentic customer experience offerings.
Oversee and cultivate organic business growth within dedicated client accounts through trusted advisory relationships.
Lead and enable cross-functional delivery teams to implement Apply’s methodologies, grounded in Lean and Agile principles and frameworks.
Foster a collaborative, solution-focused team environment that maintains calm and positivity while delivering results.

Requirements

Broad technical expertise spanning artificial intelligence, front-end and back-end development, mobile engineering, platform architecture, and testing methodologies.
Ability to understand and empathize with complex technical challenges faced by enterprise clients and translate those challenges into actionable solutions.
Strong strategic thinking skills with the capacity to formulate informed technology recommendations and points of view on future directions.
Demonstrated ability to lead and collaborate with diverse teams across technical and non-technical functions.
Experience working within or championing Lean and Agile delivery frameworks and methodologies.
Excellent communication skills to bridge technical and business stakeholders and facilitate alignment across teams.
Location: preference for candidates based in the Greater Toronto Area, with availability to work hours aligned to Eastern Time.

What makes this role worth considering

You will work with some of the world’s most ambitious brands across retail, consumer packaged goods, sports, and media sectors. This role offers the opportunity to shape customer experience strategy at scale, leveraging cutting-edge artificial intelligence and agentic technologies. The position combines client-facing advisory work with internal team leadership, allowing you to influence both client outcomes and Apply’s delivery excellence.