Role overview

Halter is seeking an Account Manager to serve the North Waikato region and drive customer success across high-performing dairy farms in New Zealand. The company has developed technology that enables farmers to manage grazing operations without traditional methods like quad bikes, dogs, or fences, fundamentally changing how farms operate. You will be the primary contact for Halter customers in your region, working to maximize their value from the platform while helping shape the future of sustainable farming.

Key responsibilities

Own retention, renewal, and expansion targets for existing Halter customers in the North Waikato, ensuring farmers are achieving their business goals with the platform.
Support the onboarding, training, and implementation of the Halter system on customer farms, working with farm owners, managers, and workers to ensure successful adoption.
Build and maintain genuine, trustworthy relationships with farmers, their teams, and families to foster strong connections and understanding.
Work strategically with customers to establish clear business goals, timelines, priorities, and success metrics aligned with their farming operations.
Provide prompt and effective communication and support to resolve technical or operational challenges with expertise and efficiency.
Represent the Halter brand in the community, lead local discussion groups, and build networks to increase brand visibility and connections.
Act as the voice of the customer to Halter’s product teams, providing context and insights from the ground about farmer needs and animal management.

Requirements

Demonstrate integrity, humility, and care, with a track record of following through on commitments and supporting both farmers and teammates.
Show genuine curiosity, ask thoughtful questions, seek feedback actively, and maintain an eagerness to continuously improve and learn.
Display hunger and grit in pursuing ambitious goals, solving difficult problems, and persisting through challenges.
Bring positive energy and genuine team spirit, lifting others around you through collaboration and celebrating shared wins.
Thrive in dynamic, fast-paced environments, managing time autonomously and staying focused on priorities that matter most.
Three to five years of experience in relationship management or account management roles is advantageous, as is experience in dairy farming or agriculture with a passion for helping farmers succeed.

What makes this role worth considering

You will work for a mission-driven company backed by tier-one investors including Founders Fund and Bessemer Venture Partners, with a team described as one that out-thinks, out-works, and out-cares. Based in the North Waikato region, you will work closely with both a local team on the North Island and Halter’s Auckland headquarters, supported by exceptional people committed to making this rewarding work.