Role overview

Halter is seeking an experienced Billing Administrator to lead invoicing operations for the company, which develops technology enabling farmers and graziers to optimise their grazing practices. You’ll manage the complete billing cycle across multiple countries and currencies while serving as the primary contact for customer billing inquiries and supporting internal teams across Sales, Account Management, and Finance.

Key responsibilities

Own the invoicing cycle end-to-end, preparing and reviewing accurate, timely invoices for customers across New Zealand, Australia, and the United States.
Maintain clean and current customer billing data including contracts, collar counts, subscription changes, pricing, credits, and adjustments.
Reconcile billing against contracts and system data to ensure invoiced amounts match agreed terms.
Identify gaps in billing processes and implement improvements as the company scales.
Act as the primary point of contact for customer billing queries via phone, email, and Slack, resolving disputes with empathy and clarity.
Support the collections process from initial reminders through escalation while maintaining customer relationships and accurate records of conversations and payment plans.
Partner with the Finance team on month-end reconciliation, reporting, audit requests, and process improvements.

Requirements

Proven experience of at least two years in a billing, accounts receivable, or invoicing role, ideally in a high-volume, subscription, or SaaS environment.
Genuine confidence communicating by phone with customers and the ability to have firm, kind conversations about financial matters.
Strong written and verbal communication skills with the ability to explain billing issues clearly to farmers, sales staff, and accountants.
Serious attention to detail with a commitment to accuracy in numerical work.
Experience and enthusiasm for documenting and improving processes.
Solid systems capability including comfort with ERP or billing platforms such as NetSuite or Xero, and proficiency in Excel or Google Sheets.
Ability to manage competing priorities calmly in a fast-moving business environment.

What makes this role worth considering

This role offers meaningful work within a high-performing team at a venture-backed company transforming the agricultural industry. You’ll have direct impact working with customers across multiple countries and collaborate closely with diverse internal teams. The company provides comprehensive benefits including an employee stock ownership plan, annual self-development budget of NZD 1000, six months of fully paid parental leave for primary caregivers, wellness leave, unlimited paid annual leave, and health insurance partnership through Southern Cross.