Role overview

Halter is seeking an experienced Billing Administrator to manage invoicing operations for a livestock management technology company. You will own the complete billing cycle for customers across New Zealand, Australia, and the United States, serving as the primary point of contact for billing inquiries from farmers and ranchers while supporting internal teams across sales, account management, and finance.

Key responsibilities

Prepare, review, and issue accurate invoices on time across the NZ, AU, and US customer base.
Maintain clean and current customer billing data including contracts, collar counts, subscription changes, pricing, and adjustments.
Reconcile billing records against contracts and system data to ensure invoices match agreed terms.
Identify gaps and inefficiencies in billing processes and implement improvements as the business scales.
Serve as the primary contact for customer billing inquiries via phone, email, and messaging platforms, resolving queries and disputes with clarity and empathy.
Answer billing questions for internal stakeholders and help teams understand billing operations and rationale.
Support the collections process from initial reminders through escalation while maintaining positive customer relationships.

Requirements

Minimum two years of proven experience in a billing, accounts receivable, or invoicing role, ideally in a high-volume, subscription, or SaaS environment.
Demonstrated confidence and comfort communicating with customers over the phone about financial matters.
Strong written and verbal communication skills with the ability to explain billing issues clearly to diverse audiences.
Meticulous attention to detail with a commitment to accuracy in financial records.
Proficiency with ERP or billing platforms such as NetSuite or Xero, and competence with Excel or Google Sheets.
Ability to manage multiple competing priorities in a fast-moving business environment.

What makes this role worth considering

You will work in a high-energy, office-first environment with a talented team solving meaningful problems in agricultural technology. The company offers comprehensive benefits including six months of fully paid parental leave for primary caregivers, unlimited paid annual leave, wellness leave, an annual $1,000 self-development budget, and an employee stock ownership plan. This role provides genuine impact, connecting directly with customers while helping scale financial operations for a venture-backed company.