Client Success - Healthcare Corporate Specialist (NYC)

Role overview

Guidepoint is a research platform that provides access to expert networks, primary research, and proprietary content to support decision-making across organizations. This role involves serving as the primary client success contact for corporate healthcare clients using Guidepoint’s Insights expert call and transcript library product. You will act as a bridge between clients and internal teams to drive engagement, retention, and revenue growth within this expanding product line.

Key responsibilities

Build and maintain strategic relationships with key stakeholders at corporate healthcare clients, positioning yourself as an advocate for the Insights product.
Design customized engagement plans for each client based on their therapeutic focus areas, clinical trial interests, and competitive landscape.
Conduct outreach through email, product demonstrations, and both virtual and in-person meetings to increase client engagement with the platform.
Work with the sales team to facilitate timely contract renewals and identify opportunities to expand client usage through upsells.
Gather feedback and insights directly from clients to inform product development, marketing initiatives, and sales strategies.
Collaborate cross-functionally with Insights group heads on strategic plans to enhance how clients benefit from and adopt the product.

Requirements

Bachelor’s degree or higher from an accredited university, with healthcare-related coursework preferred.
At least two years of professional experience in B2B product sales.
Understanding of corporate organizational structures and the needs of corporate decision-makers, with demonstrated ability to engage senior business leaders effectively.
Strong written and verbal communication skills, with the ability to explain complex topics clearly and concisely.
Ability to work both independently and collaboratively within a team environment with minimal supervision.
Strong attention to detail, quality focus, and client-centric mindset.
Prior experience with expert networks or selling into pharmaceutical companies is advantageous.

What makes this role worth considering

This position offers a comprehensive benefits package including medical, dental, and vision coverage, a 401(k) match up to 10%, 15 PTO days plus 10 legal holidays, and access to professional development through LinkedIn Learning. The hybrid arrangement in New York City combines office flexibility with in-person collaboration, and the team culture includes regular social events, corporate sports leagues, and a casual work environment.