Role overview

Tamara is a leading fintech platform operating across Saudi Arabia and the GCC region, serving over 25 million customers and 130,000 partner merchants with financial solutions in retail, travel, education, healthcare, and related sectors. As a Customer Care Advisor, you will support the Customer Experience team by responding to customer inquiries through website chat and email, delivering clear information and practical solutions tailored to their needs. This position is based onsite at the Riyadh office.

Key responsibilities

Answer incoming emails and respond to live chat messages promptly and efficiently.
Identify and understand customer questions, concerns, and underlying needs.
Provide accurate information and workable solutions to resolve customer queries.
Review customer accounts and transaction histories to investigate and resolve issues.
Explain Tamara’s services in detail to customers seeking clarification.
Maintain awareness of support performance metrics while adhering to communication guidelines for different inquiry types.

Requirements

University degree qualification.
Native proficiency in Arabic language.
English language fluency at B2 level or equivalent.
Demonstrated experience in customer service roles is preferred.
Strong verbal and written communication abilities.
Proficiency with computers and internet-based applications.
Proven capability to address and resolve customer issues quickly.
Willingness to work rotating shifts and varying days.

What makes this role worth considering

You will work within a customer-focused team at a fintech company backed by major investors including Sanabil Investments (a subsidiary of the Public Investment Fund) and SNB Capital. The role emphasizes collaboration, solution-oriented thinking, and the opportunity to contribute to a mission centered on simplicity, trust, and accessibility for millions of users across the region.

How to apply

Use the Apply button to view the official job posting and submit your application on Tamara Dubai Jobs: Essential Guide to Careers (2026)'s careers site.

ImmigrationCafe is a job listing directory, not a recruiter. Applications are submitted on the employer's official careers website.