Role overview

Tamara is a leading fintech platform serving the Saudi Arabia and GCC region, with over 25 million customers and 130,000 partner merchants relying on its financial solutions across retail, travel, education, healthcare and other sectors. As a Customer Care Advisor, you will be the primary point of contact for customers seeking assistance, handling inquiries through phone, email, and live chat to ensure they receive accurate information and effective solutions tailored to their needs.

Key responsibilities

Handle inbound phone calls, emails, and live chat messages from customers in an efficient and timely manner.
Listen to customer questions and concerns to identify their underlying needs and the best way to assist them.
Provide accurate information and practical solutions that address customer queries about Tamara’s services.
Review customer accounts and transaction histories to investigate and resolve issues effectively.
Deliver detailed explanations of Tamara’s services and features to help customers understand their options.
Work toward support metrics and performance targets while maintaining high-quality customer service standards.
Follow communication guidelines and scripts when handling different types of customer inquiries.

Requirements

University degree or equivalent qualification.
Native proficiency in Arabic language.
Fluent English language skills at B2 level or higher.
Previous customer service experience or demonstrated track record in a customer-facing role.
Strong verbal and written communication abilities.
Proficiency with computer systems and internet applications.
Capability to handle customer issues calmly and resolve problems quickly, even under pressure.
Flexibility to work rotating shifts and varying days as required by operational needs.

What makes this role worth considering

This is an onsite position based in Riyadh, offering you the opportunity to work with a major fintech platform backed by significant institutional investors including Sanabil Investments and SNB Capital. You will join a customer experience team dedicated to serving millions of users and contributing directly to Tamara’s mission of helping people access reliable financial solutions across the region.

How to apply

Use the Apply button to view the official job posting and submit your application on Tamara Dubai Jobs: Essential Guide to Careers (2026)'s careers site.

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