Deal Desk Specialist - ImmigrationCafe

Role overview

Docebo is an AI-powered learning platform that helps organizations create, deliver, and manage training. As a Deal Desk Specialist, you’ll support the North American Sales and Account Management teams throughout the deal lifecycle, working across Finance, Legal, and Operations to structure deals, validate pricing, and move opportunities through approval and contracting.

Key responsibilities

Own the day-to-day Deal Desk workflow for North America, managing requests from Sales and Account Management teams from initial submission through final approval.
Review quotes, pricing, discounts, and deal structures to ensure accuracy and compliance with company commercial policies.
Help Sales teams navigate approval requirements and coordinate with relevant stakeholders to maintain deal momentum.
Work with Sales, Finance, Legal, and Operations to resolve questions and address non-standard pricing, terms, and contract requests.
Review orders and deal documentation for completeness and accuracy before forwarding to the next stage.
Support the Renewals team on pricing, commercial terms, and approval requirements for customer renewals.
Maintain and update playbooks, templates, pricing resources, and process documentation to keep them current and useful.
Identify opportunities to simplify workflows, reduce friction, and improve the overall Deal Desk experience for internal stakeholders.

Requirements

At least 2 years of experience in Deal Desk, Sales Operations, Revenue Operations, Commercial Operations, Finance, or a related field.
Comfortable working with numbers, reviewing pricing and deal structures, and identifying discrepancies or potential risks.
Strong attention to detail with the ability to manage multiple concurrent requests while maintaining accuracy.
Problem-solving skills and the ability to navigate ambiguous situations, research answers, and develop practical solutions.
Comfortable partnering with Sales, Finance, Legal, and Operations teams and communicating requirements and decisions clearly.
Experience with Salesforce or another CRM platform is strongly preferred.
Proficiency with Excel or Google Sheets, including data analysis and working with formulas.
Experience in a SaaS or technology company environment is preferred but not required.

What makes this role worth considering

This position offers a hybrid work arrangement, with three days per week in the Toronto office (Tuesday through Thursday) and flexibility for the remainder of the week. Docebo’s total rewards philosophy includes competitive compensation, an Employee Share Purchase Plan at a 15% discount, health benefits, paid vacation, company-wide Docebo Days, floating holidays for cultural celebrations, and your birthday off.