Développeur·euse ServiceNow

Role overview

This is a technical, delivery-focused position within the IT Platform team at Lightspeed NZ (Vend), based in Montreal. You will take ownership of configuring, developing, and supporting the company’s ServiceNow instance, working across ITSM and HRSD modules while expanding the platform through custom development and third-party integrations.

Key responsibilities

Develop and configure ServiceNow applications, catalog items, record generators, workflows, business rules, client scripts, UI policies, script includes, UI actions, and other platform components.
Design, develop, and troubleshoot integrations between ServiceNow and third-party systems using REST/SOAP APIs, OAuth, webhooks, Integration Hub, MCP, and iPaaS platforms like Workato.
Monitor platform health, resolve performance issues, optimize scripts and workflows, and ensure solutions remain scalable and maintainable.
Support ServiceNow applications including ITSM and HRSD by delivering and improving workflows and automations related to incidents, problems, changes, requests, and human resources processes.
Administer roles, access control lists (ACLs), permissions, and other access controls in accordance with security and audit requirements.
Serve as an escalation point for complex platform incidents, perform root cause analysis, and coordinate with infrastructure, security, vendors, and other technical teams when issues span multiple systems.
Work with stakeholders to gather requirements, prioritize the backlog, design solutions, and guide work through development, testing, deployment, and post-launch support phases.
Establish reusable development patterns and standards for workflows, notifications, approvals, documentation, and user experiences.
Evaluate new ServiceNow versions, test upgrades, fix compatibility issues, and adopt relevant new platform features.
Maintain technical documentation, runbooks, integration documentation, and user procedures while providing support and training as needed.

Requirements

Hands-on experience developing and administering ServiceNow, ideally with ITSM and/or HRSD modules.
Strong JavaScript skills, including ServiceNow programming APIs such as GlideRecord and GlideAjax.
Experience with Flow Designer, business rules, script includes, client scripts, UI policies, UI actions, ACL lists, and service catalog development.
Experience designing and troubleshooting REST/SOAP integrations, OAuth, webhooks, and enterprise integrations.
Good understanding of ITSM processes and how to translate them into ServiceNow solutions.
Ability to independently troubleshoot complex problems on ServiceNow and connected systems.
Strong problem-solving, communication, and technical writing skills.
Experience working with stakeholders to translate business needs into scalable technical solutions.
Ability to manage multiple priorities in a fast-moving environment.

What makes this role worth considering

You will work within a large enough team to support your professional growth while remaining agile enough that your contributions are heard and valued. The role offers a flexible work environment, a performance-driven culture, and the opportunity to shape your career by building and continuously improving a critical enterprise platform.