Role overview

Kong is seeking a Forward Deployed Engineer to design, build, and launch AI agents that enhance the productivity and effectiveness of go-to-market teams. You’ll work across Marketing, Sales, Product, and Revenue Operations to create intelligent automation using platforms such as Salesforce, Slack, Claude, Gemini, Snowflake, Marketo, and others. This role combines software engineering expertise with a deep understanding of GTM operations to transform how teams work.

Key responsibilities

Prototype and deploy AI agents that support customer retention, pipeline generation, deal inspection, account research, opportunity updates, and meeting preparation.
Create and refine prompt templates, system instructions, and agent personas to ensure accurate and consistent outputs across deployed solutions.
Re-engineer GTM processes by integrating large language models with existing GTM systems and tools.
Build, test, and iterate on agentic tools quickly, working to optimize system prompts, context retrieval, and model selection for improved quality and adoption.
Document agent logic and prompt structures to enable scalable, independent automation across the global GTM organization.
Monitor production agents to identify and resolve output drift, performance gaps, and accuracy issues.
Collaborate with GTM Analytics teams to integrate real-time customer and pipeline data sources, and create prompt libraries, playbooks, and training sessions to drive value and adoption.

Requirements

Five or more years of software engineering experience with demonstrable expertise in shipping production systems.
Working knowledge of GTM strategy and proven hands-on experience deploying AI workflows or LLM agents in production environments.
Experience creating internal documentation, toolkits, and playbooks that achieved adoption at scale beyond your direct involvement.
A track record of building AI-powered tools, automations, or workflows that meaningfully changed how work gets done, with specific examples you can discuss.
Strong communication skills that enable you to explain technical concepts clearly to those unfamiliar with the subject matter.
Comfort with ambiguity and the ability to self-direct without requiring detailed roadmaps to identify where to start.

What makes this role worth considering

This position offers the opportunity to work at the intersection of AI innovation and enterprise go-to-market operations, directly influencing how global teams operate. You’ll partner with diverse cross-functional teams while maintaining significant autonomy in designing solutions that scale across a large organization. Kong’s focus on AI connectivity means you’ll be working within a company deeply invested in the future of intelligent automation.