Role overview

This management position leads two teams of four to six platform engineers focused on site reliability engineering (SRE). You will oversee the full software delivery cycle, from CI/CD pipelines to highly available and scalable production environments. The role ensures reliability, scalability, and optimal performance of a global cloud-based POS SaaS platform critical to customer success, while driving innovative engineering solutions and managing cross-departmental relationships.

Key responsibilities

Mentor, guide, and motivate experienced multidisciplinary cloud platform engineers while fostering a positive work environment that encourages teamwork, creativity, innovation, and high performance.
Conduct all routine personnel management activities, including performance management, objective setting, and individual development planning.
Develop and execute a strategic vision for the SRE team aligned with business objectives, understanding business unit roadmaps and company-wide interactions.
Define team vision, streamline and prioritize projects with emphasis on developer experience, production stability, and scalability while developing and managing the team roadmap.
Lead the design and implementation of scalable, reliable, and efficient infrastructure solutions for the global cloud-based POS SaaS platform using modern cloud technologies and principles.
Spearhead automation efforts to simplify deployment, monitoring, and operational processes across systems.
Collaborate closely with engineering, product, and SRE teams across departments to facilitate effective collaboration and alignment on platform objectives, lead cross-organizational projects, and communicate strategically with stakeholders while ensuring transparency and building trust.

Requirements

Proven experience working independently on projects spanning multiple business areas with demonstrated success delivering projects through high-performing teams.
Extensive hands-on experience with cloud infrastructure providers such as AWS and GCP.
Recognized expertise in infrastructure orchestration, infrastructure-as-code management, operations streamlining, and automation promotion.
Combined experience in both engineering and management roles with the ability to lead large teams on complex projects and guide strategic and technical direction for platform engineering teams.
Demonstrated ability to provide strategic direction and define long-term team objectives, along with proven experience implementing process improvements beyond your own team scope.
Experience leading medium to large teams composed of specialized platform engineers.

What makes this role worth considering

Lightspeed prioritizes your growth through continuous learning opportunities, international mobility, and benefits designed to support you. You will work within a motivated, diverse, and inclusive team passionate about community success in a flexible work environment that allows you to perform at your best. The organization offers comprehensive benefits including flexible paid time off and remote work policies, stock purchase options, retirement plan contributions, training and development opportunities, health and wellness allowances, volunteer time off, employee interest groups and sponsored sports teams, computer purchase programs, and enhanced parental leave.