Housekeeping Order Taker – Rotana Hotels

We are looking for a Housekeeping Order Taker to help organize and manage housekeeping requests quickly and smoothly.

Job Responsibilities

• Answer phone calls and reply to emails from guests asking for housekeeping services.
• Work closely with the housekeeping team to make sure requests are completed on time.
• Keep clear records of all housekeeping requests and follow up to make sure guests are happy with the service.
• Give great customer service and handle any guest concerns or special requests.
• Keep track of housekeeping supplies and inventory needed for daily operations.

Candidate Requirements

• Good communication skills with a strong focus on customer service.
• Ability to handle multiple tasks at once and prioritize them well.
• Careful attention to detail when recording and tracking information.
• Understanding of housekeeping processes and daily practices.
• Comfortable using computer systems and software to log requests and keep records.

Skills

• Strong communication skills
• Great organizational abilities
• Attention to detail
• Ability to multitask effectively
• Customer-focused mindset
• Familiarity with relevant computer software
• Good problem-solving skills
• Ability to stay calm and work well under pressure
• Knowledge of housekeeping procedures and practices
• Strong teamwork skills