About the Company

Four Seasons is a global luxury hospitality brand built around its people. Its teams around the world create memorable experiences for guests, residents, and partners by combining high-class service with genuine care. The company believes in treating everyone the way you would like to be treated yourself, and it invests heavily in training and career development.

Job at a Glance

Job Title: Resort Assistant Manager (Front Office)
Company: Four Seasons Resort Dubai at Jumeirah Beach
Location: Dubai, UAE
Job Type: Full-time (expected)
Last Date to Apply: Not announced by the company. Apply as early as possible.

What You Will Be Doing

In this role, you will lead the Front Office team and make sure guests receive excellent service. Your main duties include:

Training, guiding, motivating, and coaching Front Office staff to meet the company’s service standards.
Planning and overseeing daily front office activities.
Staying visible in the operation, recognizing good work, and building good public relations.
Handling guest complaints, concerns, and special requests from guests, clients, and group contacts.
Controlling labor and operating costs through smart scheduling, budgeting, purchasing, and inventory and cash control.
Attending regular operational meetings to coordinate with other departments.
Checking the condition of front office facilities and equipment, and suggesting repairs or improvements.
Working politely and professionally with colleagues and supervisors.

Education and Experience Required

The company has not listed a specific degree. For this type of role, a bachelor’s degree or diploma in hotel management or hospitality is usually expected. You should also have proven experience in Front Office operations at a resort, hotel, or luxury property, ideally in a supervisory role.

Key Skills

Strong leadership and the ability to coach and motivate a team.
Excellent guest service and problem-solving skills.
Good knowledge of reservations, check-in and check-out procedures, and property management systems (PMS).
Strong English communication. Fluency in Arabic is an advantage.
Ability to handle guest complaints and maintain high service standards.
A flexible, organized approach in a fast-paced, multicultural workplace.
Understanding of luxury service standards such as Forbes or LQA.

Expected Salary

The company has not shared the exact salary, but it mentions a competitive tax-free salary along with service charge and tips. For a similar assistant manager role at a luxury resort in Dubai, the expected pay is roughly AED 12,000 to 18,000 per month, depending on experience. This is only an estimate, and the actual salary will be decided by the company.