Role overview

Lightspeed, a commerce platform serving retail, hospitality, and golf businesses globally, is seeking an Inbound Sales Development Representative to join the North American sales team based in Montreal. You will be the first point of contact for prospective customers, qualifying leads and driving revenue growth through structured outreach and relationship building.

Key responsibilities

Qualify warm inbound leads generated from marketing sources such as webinars, trials, and demo requests, primarily through phone and email communication.
Nurture all inbound leads through to qualification for the inside sales team.
Identify customer needs and determine whether Lightspeed solutions align with their requirements.
Manage multiple incoming lead channels simultaneously, including calls, emails, chats, and referrals.
Maintain the customer database in Salesforce, ensuring all interactions are documented and tracked.
Collaborate with the Sales Development Manager to develop strategies for growing the sales pipeline and achieve monthly, quarterly, and annual targets.
Deliver a positive first impression and world-class experience to all prospects and customers.

Requirements

Two or more years of sales or customer-facing experience.
Background in technology, including software, mobile solutions, or related fields.
Strong customer service and telephone skills with excellent listening, verbal, and written communication abilities.
Self-motivated, outgoing personality with the ability to work autonomously.
Technical proficiency while maintaining the ability to communicate effectively with non-technical users.
Fluency in English as a working language.
Experience in the hospitality industry is considered an asset.

What makes this role worth considering

Lightspeed offers a flexible work environment with remote work options, competitive benefits including equity options, pension contributions, and wellness credits. The company emphasizes continuous learning and career development within a diverse, inclusive team. As a dual-listed company on the NYSE and TSX with operations across multiple continents, you’ll have access to career-defining growth opportunities within an organization founded on principles of inclusion and community empowerment.