Role overview

Jobber is a technology platform that enables small service businesses—such as plumbers, painters, and landscapers—to quote, schedule, invoice, and collect payments from customers. As a Key Account Manager based in Toronto, you will nurture long-term partnerships with Jobber’s largest customers, taking relationships beyond the initial sale to drive retention, growth, and expanded value.

Key responsibilities

Manage a portfolio of approximately 300 high-value accounts with a focus on customer retention, growing gross payment volume, and expanding add-on products and plan upgrades.
Drive payment processing growth by identifying opportunities for clients to process more transactions through Jobber Payments.
Build strategic, consultative relationships with key clients, acting as a trusted business advisor rather than a transactional contact.
Conduct regular business reviews and strategic planning sessions with clients, offering insights and recommendations to optimize their use of Jobber’s products and services.
Identify and pursue upsell and cross-sell opportunities to increase customer lifetime value and expand the product footprint within existing accounts.
Collaborate with product, risk, and support teams to ensure consistent and seamless customer experiences.
Provide product feedback based on customer needs and help develop best practices and processes for the Key Account Management department.

Requirements

Demonstrated success in account management, customer success, or sales roles within a B2B software environment, with fintech experience preferred.
Proven track record of exceeding revenue targets and retention goals, including surpassing 100% of target for the last six months or more.
Excellent communication, presentation, and negotiation skills.
Strong analytical and problem-solving abilities with a client-focused, consultative mindset.
Proficiency with the Challenger Sales methodology.
Familiarity with Jobber’s products and services.
Experience working with or in the home services industry is a plus.

What makes this role worth considering

This Key Account Management department is relatively new at Jobber and has already proven its success over the past couple of years, offering you the chance to shape a growing revenue opportunity and build your career. Jobber’s culture emphasizes transparency, inclusivity, collaboration, and innovation, recognized by Great Place to Work and Canada’s Most Admired Corporate Cultures. The role offers an on-target earnings of $100,000 (base salary of $60,000 plus commission of $40,000), with an uncapped commission structure paid monthly, providing potential to earn beyond the stated target.