Role overview

Benevity is a corporate social responsibility technology platform that enables companies and their employees to take social action through giving, volunteering, grantmaking, and employee resource groups. As Senior Client Education Manager, you will design and lead a comprehensive client enablement strategy that ensures organizations using Benevity’s software can maximize its impact and drive adoption across their teams.

Key responsibilities

Develop and execute a personalized client enablement strategy grounded in design thinking principles that enhances the learning experience throughout the entire client journey.
Own the design and architecture of the complete client education program, personalizing content by customer persona and lifecycle stage while incorporating adaptive learning pathways and generative AI technologies.
Drive innovation in content delivery methods and modernize existing learning assets to ensure they are accurate, relevant, and engaging for diverse learner audiences.
Create and launch certification programs that position Benevity clients as domain experts and enhance their professional standing.
Deliver training directly to clients through instructor-led workshops, webinars, and other formats, adapting your approach for different audience needs.
Collaborate with cross-functional teams to integrate client education into the product experience and keep content current and aligned with business goals.
Measure program effectiveness using performance metrics, usage data, and learner feedback, then provide data-driven recommendations to leadership for continuous improvement.

Requirements

At least seven years of experience in client training or enablement within a B2B SaaS environment, with proven success leading large-scale, agile client education programs.
Hands-on experience designing, developing, and delivering instructor-led workshops and webinars at scale.
Strategic experience implementing and optimizing learning management systems to support content structure, learner experience, and reporting.
Deep understanding of adult learning theory and design thinking methodology, with demonstrated ability to apply user experience principles to content design.
Technical proficiency with modern learning development tools such as Articulate and Camtasia, plus experience with in-product guidance platforms and generative AI tools for content creation and personalized delivery.
Ability to develop content across multiple formats including eLearning, microlearning, video, job aids, and performance support resources, with demonstrated visual design skills in layout, branding, and accessibility.
Exceptional communication and presentation abilities, strong cross-functional collaboration skills, advanced analytical capabilities to translate data into insights, and a self-directed, detail-oriented approach to managing priorities in fast-paced environments.

What makes this role worth considering

Benevity is one of Canada’s first B Corporations, demonstrating genuine commitment to purpose alongside business success. You’ll work with a global team spread across multiple countries and be part of a culture that actively invests in diversity, equity, inclusion, and belonging. The company offers a flexible hybrid work arrangement that trusts employees to determine when in-person collaboration serves them best, supporting both meaningful work and personal well-being.