Role overview

Benevity is a corporate social responsibility software platform that enables companies and their employees to direct their giving, volunteering, and grantmaking efforts toward causes they care about. As Senior Client Education Manager, you will design and lead a comprehensive client enablement strategy that ensures users can maximize the value of Benevity’s solutions. This strategic position blends instructional design, content development, and technology implementation to drive client success and retention.

Key responsibilities

Lead the development and execution of a client enablement strategy grounded in design thinking, creating personalized learning experiences across the entire client lifecycle.
Own the design of the entire client education architecture, structuring content by persona and client stage while personalizing each learner’s journey.
Drive innovation in content delivery methods, including the development of adaptive learning pathways and integration of generative AI for content creation and personalized delivery.
Evaluate, redesign, and elevate existing learning assets to ensure accuracy, relevance, and high-quality learner experiences.
Develop and launch certification programs that position Benevity clients as domain experts and enhance their professional credibility.
Deliver training directly to clients through instructor-led workshops, webinars, and other formats, adjusting approach to suit diverse audiences.
Measure the effectiveness of all education programs using performance metrics and usage data, translating findings into data-driven recommendations for continuous improvement.

Requirements

At least 7 years of experience in client training or enablement within a B2B SaaS environment.
Proven track record designing and delivering large-scale, client-facing education programs including instructor-led workshops and webinars using agile methodologies.
Experience implementing and optimizing learning management systems or core learning platforms to support content structure, learner experience, and reporting.
Strong foundation in adult learning theory and design thinking methodology, with ability to apply these principles to content and instructional design.
Proficiency with modern learning development tools such as Articulate or Camtasia.
Expertise in user experience principles, in-product guidance platforms such as Pendo, and demonstrable experience using generative AI tools to enhance content creation and delivery at scale.
Ability to develop content across multiple formats including eLearning, microlearning, video, job aids, and performance support resources, with demonstrated visual design skills in layout, branding, and accessibility.
Exceptional communication and presentation abilities, strong analytical skills to translate data into insights, and proven ability to collaborate effectively with cross-functional teams in fast-paced environments.

What makes this role worth considering

Benevity operates globally with offices across Canada, Spain, Switzerland, the United Kingdom, and the United States, and is committed to diversity, equity, inclusion, and belonging as core organizational values. The company embraces a flexible hybrid work model that empowers employees to make thoughtful decisions about when in-person collaboration matters most, supporting both great work and personal well-being.