Role overview

Zip is an AI platform for enterprise procurement that helps companies streamline spending and procurement processes across teams, tools, and suppliers. As a Senior ERP Solutions Consultant, you will lead customer onboarding and full implementation of Zip’s product for new enterprise clients, while also influencing product development based on real-world customer needs.

Key responsibilities

Lead onboarding processes for new customers with emphasis on understanding their requirements and creatively configuring the product to address their specific business challenges.
Manage end-to-end implementation for new customers by building out their procurement processes from the ground up.
Conduct training and Q&A sessions with customers and key stakeholders to ensure they can effectively use the product independently.
Oversee project management across multiple customer implementations, tracking requirements and tasks to keep onboardings on schedule.
Collaborate with product and engineering teams to evaluate customer requests, determine feasibility, and set appropriate expectations.
Drive continuous improvements to post-sales processes to help customers achieve faster time to value.
Take ownership of customer success and satisfaction throughout the onboarding journey.

Requirements

At least five years of experience in procurement or sourcing management, ERP or procure-to-pay systems consulting, or managing customer and stakeholder relationships in B2B SaaS.
Prior hands-on experience with implementation or administration of procurement tools or ERP systems such as Microsoft Dynamics, SAP Ariba, Sage, Oracle Fusion, or Netsuite.
Excellent written and verbal communication skills with the ability to explain complex concepts clearly to diverse audiences.
Strong attention to detail, proactive approach to problem-solving, and demonstrated ability to take initiative.
Experience collaborating with product and engineering teams in a development environment.
Comfort with software configuration and the ability to adapt configurations to meet customer needs.
Willingness to challenge ideas while maintaining positive stakeholder relationships and commitment to making customers successful.

What makes this role worth considering

You’ll work with a diverse portfolio of enterprise clients across industries, including companies like Coinbase, Snowflake, and Canva. Zip offers startup equity, flexible time off, team building events, and provides Apple equipment plus a home office budget to support your work environment.