Role overview

Kong is establishing a new Executive IT Support function and seeks a Senior Executive IT & Events Engineer to serve as the first dedicated leader in this role. You will provide high-touch support to executive leadership while architecting the foundational service model, defining procedures, and managing both day-to-day technology needs and major corporate events.

Key responsibilities

Design and document the Executive Support framework in collaboration with IT leadership, including service tiers, service level agreements, escalation protocols, and standard operating procedures.
Deliver immediate, confidential technical assistance to executive leadership and executive business partners across macOS, iOS, Windows, and Android environments.
Build a proactive support model that includes preventative hardware audits, travel preparedness kits, and onboarding/offboarding workflows for executives.
Provide technical coverage and live production support for corporate events, all-hands meetings, marketing events, town halls, and executive broadcasts.
Maintain and optimize executive conference room systems and digital collaboration spaces.
Define asset management strategies and procure loaner hardware for immediate deployment during failures or travel emergencies.
Author runbooks and knowledge documentation to enable IT team coverage during off-hours and establish feedback loops to track satisfaction and identify service improvement opportunities.
Act as an escalation point for internal IT support issues and collaborate with infrastructure teams on site buildouts and enterprise standards.

Requirements

Five or more years of experience in IT desktop support or systems engineering, with at least two years supporting C-level executives, venture partners, or board members in a fast-paced, high-growth technology or SaaS environment.
Deep expertise in macOS management and troubleshooting using tools such as Jamf or Iru, alongside solid proficiency in Windows 11 with Intune and Entra ID.
Strong administration experience with modern enterprise SaaS platforms including Google Workspace, Microsoft 365, Slack, Zoom, Okta, 1Password, and Jira/Confluence.
Hands-on experience with audio/visual and video conferencing hardware and control software such as Zoom Rooms, Neat, Crestron, and Shure audio systems.
Proficiency in home networking troubleshooting, including mesh Wi-Fi systems, DNS, VPNs, bandwidth management, and ISP issues.
Impeccable verbal and written communication skills with proven ability to remain calm, poised, and decisive under high-pressure circumstances.
Uncompromising professional integrity, emotional intelligence, and respect for confidential business matters, with flexibility for occasional on-call support outside standard hours and travel for executive events.

What makes this role worth considering

You will have the opportunity to establish an entirely new service function from the ground up, defining standards and best practices that shape how Kong supports its leadership. This role combines hands-on technical problem-solving with strategic service design, allowing you to both deliver immediate impact and build lasting operational frameworks. Your work will directly influence the technology experience of senior leaders while supporting high-visibility corporate events and initiatives.