Role overview

Zip is an AI-powered enterprise procurement platform trusted by major companies including T-Mobile, OpenAI, and AMD. We’re seeking a Senior Manager of IT Operations and Information Security to lead the team responsible for keeping Zip’s employees productive and the company’s corporate technology secure across multiple global locations.

Key responsibilities

Lead daily IT operations including support coverage, ticket queues, and escalations across time zones, while managing on-call rotations for after-hours incidents.
Own the employee technology lifecycle by partnering with People and hiring managers on onboarding, role changes, and offboarding, including device provisioning and access management.
Administer and improve core IT systems such as Google Workspace, Okta, Iru, Zoom, and the IT service management platform, maintaining current standards and documentation.
Manage endpoints, identity, and access controls including device lifecycle management, patching, compliance, SSO, MFA, and regular access reviews enforcing least privilege.
Lead corporate security operations and incident response for employee identities, endpoints, SaaS applications, and office networks, directing a senior security engineer and managed monitoring provider.
Design and deploy AI-native IT solutions including agents and automations that resolve routine requests such as access requests, device troubleshooting, and onboarding readiness.
Build and manage the IT team across San Francisco, New York, Toronto, and other global offices, handling hiring, performance management, budgets, and vendor relationships.

Requirements

Minimum 8 years in IT operations, corporate IT, or infrastructure with at least 3 years managing IT teams, preferably with remote or multi-location reports.
Proven hands-on experience with Google Workspace and Okta (or comparable identity provider), including SSO, MFA, and automated user provisioning.
Strong experience administering Iru (or comparable device management platform) across macOS and Windows, including patching, encryption, and endpoint security.
Working knowledge of office networking platforms such as Meraki, Zoom Rooms, and conference-room AV systems.
Experience securing corporate environments across identity, endpoints (EDR, encryption, patching), and SaaS applications, including vulnerability management and access reviews.
Demonstrated ability directing security engineers and leading incident response from triage through recovery, with experience supporting SOC 2 or ISO 27001 audits.
Track record building with AI tools including LLM assistants, agents, workflow automation, APIs, and scripts.

What makes this role worth considering

This is a player-coach role where you’ll spend roughly one-third of your time hands-on unblocking urgent issues and leading incidents, with the remainder focused on team coaching and strategic priorities. You’ll lead a team across multiple time zones and offices while also spearheading IT’s integration with AI, helping Zip scale its enterprise technology infrastructure as the company grows.