Role overview

As a Solutions Consultant at Xero, you will serve as a technical advisor and strategic partner to accounting practices adopting the Xero platform. Working alongside the sales team, you will design customized solutions that help practice firms maximize value from Xero’s accounting software and unlock long-term adoption success.

Key responsibilities

Lead technical discovery sessions and solution scoping activities in partnership with account executives to understand partner firm requirements.
Design and deliver customized product demonstrations that directly address specific workflow challenges faced by accounting and bookkeeping practices.
Guide new practice partners through cloud implementation processes, including workflow mapping and adoption upskilling to ensure successful transitions.
Provide expert technical support during sales cycles to resolve operational obstacles and address client objections.
Translate complex practice requirements into scalable workflow strategies that identify risks early and position partners for sustainable growth.
Share market insights with internal teams to inform product development while co-designing technical strategies tailored to client needs.

Requirements

Direct operational experience working within an accounting or bookkeeping practice environment.
Proven track record in consultative problem-solving, pre-sales roles, or technical solution design within complex business environments.
Strong ability to communicate technical concepts clearly and deliver engaging demonstrations to diverse audiences.
Deep familiarity with cloud-based accounting platforms and the broader practice management software ecosystem.
Practical experience or comfort using modern productivity technologies, including AI tools, to build efficient solutions.
Well-developed interpersonal skills with confidence navigating ambiguity and collaborating effectively across internal and external teams.

What makes this role worth considering

You will join a collaborative five-person team that acts as a vital bridge between sales, product engineering, and practice partners. The role offers a hybrid working model based in Auckland, combining modern office facilities for collaborative work with flexibility to work from home, giving you balance while staying connected to your team.