Role overview

Lightspeed is hiring a Team Lead for Hospitality Sales to lead a pod of Sales Development Representatives in Montreal. In this position, you will report to the Sales Manager and oversee SDRs who drive revenue through both inbound and outbound sales activities, while also partnering with the broader sales team to strengthen execution and coaching across the Hospitality vertical.

Key responsibilities

Lead, coach, and develop SDRs through regular performance check-ins, call evaluations, and actionable feedback to help the pod exceed objectives.
Build and execute inbound and outbound SDR plans, including developing target lists, defining prospecting approaches, and aligning SDR activity to Account Executive capacity and priorities.
Use AI tools to accelerate account research, build target maps, identify prospects, and inform SDR planning and outreach strategies.
Set, monitor, and coach to motion-specific KPIs that ensure the delivery of warm, qualified, closable leads to Account Executives.
Train new hires and team members on sales processes, prospecting skills, product knowledge, and best practices in the Hospitality space.
Partner with the Sales Manager to drive sales excellence across the Account Executive team, including deal support, opportunity reviews, and risk identification.
Monitor and report on inbound and outbound pipeline, activity, conversion, lead quality, and performance metrics to ensure alignment with organizational objectives.

Requirements

B2B sales experience, preferably in solution sales or a technology-related environment.
One to two years of coaching or team leadership experience is preferred.
Strong customer-service and phone skills, with excellent listening, verbal, and written communication abilities.
Solid understanding of business development and sales best practices, with a data-driven approach to decision-making.
Demonstrated fluency with AI tools and the ability to use them responsibly for account research, target mapping, and sales planning.
Proven track record of meeting or exceeding sales targets in a quota-driven environment.
Fluency in English as a working language; French is a bonus.
Experience with Salesforce and knowledge of Mac OS X and iOS.

What makes this role worth considering

Lightspeed offers a flexible work environment with remote work options, continuous learning and development opportunities, and a competitive culture that celebrates performance. The company provides equity options, pension contributions, health and wellness credits, enhanced parental leave, and a computer purchase program for your personal MacBook, alongside volunteer time and access to employee-led networks and social communities.