Role overview

Checkout.com is a global fintech platform that processes over 10 billion transactions yearly for major companies including eBay, Spotify, Klarna, Uber, and Sony. As a Technical Enterprise Account Manager, you will build and maintain strategic relationships with key clients, combining technical expertise with strong interpersonal skills to resolve issues, optimize payment solutions, and deliver exceptional service.

Key responsibilities

Develop deep expertise in your merchants’ businesses by analyzing their payment data to identify actionable insights and growth opportunities.
Act as a payment performance consultant, driving initiatives that improve authorization rates, increase revenue, and encourage adoption of new Checkout.com products.
Serve as the primary technical authority for your assigned merchants, mastering their API integrations and infrastructure requirements.
Lead response to critical incidents with decisiveness, coordinating internal teams to ensure swift resolution and transparent communication with clients.
Project-manage key technical initiatives including complex migrations and product launches to ensure on-time delivery.
Advocate for merchant needs internally by translating their feedback into insights that inform product roadmap development.
Deliver expert training, workshops, and demonstrations to help merchants fully leverage the platform’s capabilities.

Requirements

At least 3 years of experience in a senior, client-facing technical role such as Technical Account Management, Solutions Consulting, or Sales Engineering, ideally within a SaaS or API-first company.
Solid understanding of the complete payment lifecycle from authorization through settlement, with required payments experience and knowledge.
A degree in Computer Science, Information Technology, or a related technical field, or equivalent professional experience.
Hands-on expertise with RESTful APIs, including ability to read API documentation, troubleshoot integration issues, and guide developers through complex workflows.
Exceptional communication skills to build trust and convey complex technical concepts to both C-level executives and engineering teams.
Problem-solving mindset with tenacity and comfort navigating ambiguity while leading clients through high-pressure technical incidents.
Deep knowledge of core payment concepts such as SCA, Tokenization, MIT/CIT, and AFT/OCT, plus understanding of authorization rate optimization drivers.

What makes this role worth considering

This is a hybrid position requiring three days per week in the office at one of three locations: San Francisco, New York City, or Atlanta. You’ll work with a global team across 20 offices on six continents, backed by a culture that emphasizes real ownership, meaningful challenges, and recognition for impact from day one.