Role overview

Scalapay is seeking an Account Manager to build and nurture long-term partnerships with merchant clients across Italy. You will manage an assigned portfolio of merchants, driving growth through strategic account management, upselling, and cross-selling opportunities while working within a fast-paced fintech environment that values innovation, ownership, and continuous learning.

Key responsibilities

Retain and expand your merchant portfolio by conducting sales calls, business reviews, and regular check-ins designed to increase total transaction volume and revenue from assigned partners.
Identify and execute upselling and cross-selling opportunities to maximize the value of Scalapay’s service ecosystem across your accounts.
Lead cross-functional projects from end to end, including merchant launches and product activations, while managing timelines, coordinating internal stakeholders, and mitigating risks.
Oversee the go-live process for assigned merchants, working with the sales team to reduce time-to-market and negotiate optimal commercial terms.
Provide strategic guidance to merchants on revenue optimization and marketing tactics, leveraging Scalapay’s value proposition and market expertise.
Collaborate on co-marketing initiatives with merchants and internal teams to drive customer acquisition and boost transaction volume and revenue.
Conduct data analysis to identify business opportunities, deliver customized sales presentations, develop case studies and best practices, and provide weekly forecasts to leadership.
Travel regularly to meet merchants in person at offices, trade fairs, events, and field activities, representing at least 30% of your time commitment.

Requirements

Two to three years of experience in account management or business consulting roles.
Strong business acumen with a proven track record of growing partnerships and maximizing portfolio value through upselling and cross-selling.
Experience in the retail or travel sectors is highly valued.
Excellent communication skills with a proactive, organized, and data-driven approach to problem-solving and decision-making.
Demonstrated ability to manage multiple concurrent projects and deliver results under tight deadlines.
Fluent in Italian at C1-C2 level and English at B2+ level as a requirement.
Familiarity with the MEDDIC sales methodology is a plus.

What makes this role worth considering

You’ll work with one of Europe’s most ambitious fintech teams in a culture that encourages bold thinking, continuous learning, and ownership. This role offers meaningful direct impact on merchant success while providing exposure to strategic business development, cross-functional project leadership, and regular face-to-face engagement with key partners across Italy.