Role overview

This is a structured three-to-four-year development programme designed for UAE Nationals to launch a career with Etihad Airways, the UAE’s national airline. The programme combines hands-on training and practical experience across airport and network operations, preparing participants for leadership roles in aviation.

Key responsibilities

Coordinate and manage guest acceptance and handling at all airport touchpoints including check-in, boarding, and arrivals while maintaining exceptional customer service standards and compliance with safety and security requirements.
Deliver operational performance aligned with agreed key performance indicators, ancillary revenue targets, and customer service objectives.
Coordinate on-shift operations with internal and external stakeholders such as airline teams, handling partners, service providers, and local authorities through clear briefings and real-time communication.
Manage flight operations and handle special guest requirements including VIP passengers, passengers with mobility assistance needs, and other special-category guests.
Liaise with Guest Control, Business Solutions, Network Control, and the Security Operations Center to manage operational disruptions and support emergency response procedures.

Requirements

Must be a UAE National aged 19 or older with a valid family book.
Must have completed a minimum of High School Diploma accredited by the UAE Ministry of Education.
Must be fluent in English.
Previous experience in a customer service position is preferred.
Must be able to work on shift-based schedules.
Must be able to wear the Etihad uniform with pride.
Males must have completed or be permanently exempted from UAE National Service.

What makes this role worth considering

The programme provides invaluable experience through three key work placements: Network Operations Control at Etihad headquarters, the Hub Control Center, and Aircraft Dispatch at Abu Dhabi Airport. This rotating structure ensures you gain comprehensive exposure to critical operational areas and develop a well-rounded skill set for advancement in aviation.

How to apply

Use the Apply button to view the official job posting and submit your application on Etihad Airways Careers: Latest Jobs and How to Apply's careers site.

ImmigrationCafe is a job listing directory, not a recruiter. Applications are submitted on the employer's official careers website.