Role overview

Wealthsimple, Canada’s leading financial innovator serving over 4 million clients and managing more than $155 billion in assets, is seeking a Fraud Investigator to join its Security & Risk team. This fixed-term contract role (9 months with benefits) focuses on detecting and preventing Account Takeover (ATO) and identity fraud cases, positioning you as a key defender of client security on the platform.

Key responsibilities

Investigate suspected Account Takeover and identity fraud cases by evaluating alerts, verifying client identities, and analyzing digital evidence to determine fraudulent activity.
Take immediate action to secure compromised accounts, halt ongoing fraud, and implement remediation measures aligned with industry best practices.
Communicate directly with affected clients to guide them through account recovery, explaining security situations with clarity and empathy during stressful circumstances.
Manage a queue of concurrent investigations while adhering to established Service Level Agreements for case closure.
Participate in weekly team calibration sessions to share investigation findings, identify emerging ATO trends, and help the team anticipate fraudster tactics.

Requirements

Minimum one year of direct fraud investigation experience, with specific exposure to Account Takeover, identity verification, or account security matters considered highly valuable.
Demonstrated knowledge of fraud management frameworks, controls, and prevention systems used in financial services.
Strong analytical capability to collect, organize, and analyze data with precision.
Exceptional written and verbal communication skills.

What makes this role worth considering

Wealthsimple offers comprehensive benefits including top-tier health coverage, life insurance, and employer-matched long-term savings through Wealthsimple for Business. The role includes 20 vacation days, 4 wellness days, and unlimited sick and mental health days annually, plus the flexibility to work outside Canada for up to 90 days per year. With over 1,500 employees across North America, you’ll join a hybrid team composed of talented, curious professionals committed to building financial products for a diverse world.