DHL Supply Chain is looking for a Customer Service Agent to join its Life Science & Healthcare campus in Nijmegen, Netherlands. In this role, you will serve as the key connection between business customers and logistics operations, ensuring shipments are monitored, customer inquiries are handled efficiently, and communication remains clear throughout the process.
This is not a traditional customer service position. You will work closely with healthcare and life sciences clients whose supply chains play an important role in supporting patient care and medical services. Your ability to stay organized, communicate effectively, and solve problems will help ensure smooth logistics operations every day.
If you enjoy working in a fast-paced environment where customer service and logistics come together, this could be an excellent opportunity to build your career with one of the world’s leading logistics companies.
Key Responsibilities
- Act as the primary point of contact for business customers.
- Monitor shipments and coordinate special customer requests.
- Process customer inquiries and complaints within internal systems.
- Maintain accurate records and customer documentation.
- Ensure orders are entered and managed correctly.
- Communicate shipment updates and operational information clearly.
- Work closely with logistics and warehouse teams to resolve issues.
- Contribute to continuous service improvements and customer satisfaction.
- Support smooth day-to-day operations within the Life Science & Healthcare division.
Requirements
- Interest in logistics, supply chain, or customer service operations.
- Previous customer service experience is beneficial but not required.
- Experience using Microsoft Office applications.
- Knowledge of WMS or TMS systems is an advantage.
- Strong organizational skills and attention to detail.
- Ability to prioritize tasks effectively in a dynamic environment.
- Customer-focused mindset with strong problem-solving abilities.
- Good communication skills in English.
- Dutch language skills are considered a plus.
Salary & Benefits
- Full-time position with 32 to 40 working hours per week available.
- Gross monthly salary between €2,610 and €3,131 based on a 40-hour work week.
- Growth opportunities with potential earnings up to €3,753 per month, depending on experience.
- Travel expense reimbursement.
- 8% holiday allowance.
- 25 vacation days, expandable to 39 days for full-time employees.
- Personal vitality budget that can be used for fitness, coaching, or professional development.
- Employee discount platform with offers on travel, electronics, entertainment, and more.
- Opportunity to work for the world’s leading logistics provider.
- Inclusive workplace culture that values diversity and individual growth.
About the Team
You will work at DHL Supply Chain’s Life Science & Healthcare campus in Nijmegen, a modern logistics facility spanning more than 92,000 square meters. Together with a dedicated customer service team, you will support logistics operations that help healthcare organizations both in the Netherlands and internationally.
The role offers close collaboration with operational teams and the Customer Service Manager while providing opportunities for professional development and career growth.
About DHL Supply Chain
DHL Supply Chain is a global leader in logistics and supply chain management, serving businesses across multiple industries worldwide. Known for innovation, operational excellence, and customer service, DHL provides employees with opportunities to develop their careers in an international and supportive environment.
