Rhenus Logistics is looking for a Customer Service Employee to join its team in Tilburg, Netherlands. This is an excellent opportunity for customer-focused professionals who enjoy working in a fast-paced logistics environment and want to build their career with one of the world’s leading logistics providers.
In this role, you will act as a key link between customers and operational teams, ensuring smooth communication, efficient processes, and high service standards. You will help manage customer requests, coordinate logistics-related activities, and contribute to continuous process improvements.
If you enjoy problem-solving, organizing information, and delivering excellent customer service, this position offers a rewarding opportunity within a growing international company.
Key Responsibilities
- Serve as the main point of contact for customers regarding logistics and warehouse operations.
- Monitor customer requests and ensure timely and accurate follow-up.
- Coordinate with internal departments to maintain service quality and operational efficiency.
- Manage logistics-related administrative processes and customer documentation.
- Identify potential issues and take proactive action to prevent service disruptions.
- Maintain strong customer relationships through clear and professional communication.
- Monitor service performance and contribute to process improvements.
- Organize and prioritize daily tasks effectively in a dynamic environment.
- Support operational teams with customer-related information and updates.
- Help ensure customer expectations are met while balancing operational capabilities.
Requirements
- HBO working and thinking level (formal HBO diploma is not mandatory).
- Approximately 1–3 years of experience in customer service or a similar role.
- Previous experience within logistics, warehousing, supply chain, or operational environments is preferred.
- Understanding of logistics administration and related systems.
- Strong organizational and planning skills.
- Ability to manage priorities and work independently.
- Excellent communication and problem-solving abilities.
- Customer-focused approach with attention to detail.
- Ability to identify risks and take action when necessary.
- Continuous improvement mindset and willingness to contribute new ideas.
What Rhenus Offers
- Competitive salary package.
- Attractive employee benefits.
- Pension plan.
- Personal flex budget that can be used for:
- Additional leave
- Personal development
- Fitness programs
- Additional compensation
- Ongoing training and professional development opportunities.
- Career advancement within a rapidly growing international organization.
- Modern workplace located at “The Tube” in Tilburg.
- Collaborative team environment with open communication.
- Flat organizational structure with quick decision-making processes.
- Employee events, networking opportunities, and team activities.
Why Join Rhenus Logistics?
Rhenus Logistics is one of the world’s leading logistics companies, operating in more than 70 countries with over 39,000 employees worldwide. The company provides transport, warehousing, customs, and supply chain solutions for customers across a wide range of industries.
Joining Rhenus means becoming part of a global organization that values innovation, customer satisfaction, teamwork, and professional growth while offering long-term career opportunities in the logistics sector.
