Role overview

Wave is seeking a Financial Services Operations Analyst to join its operations team. The company supports small businesses in thriving and strengthening their communities by providing financial services solutions. This is a full-time position based in Canada.

Key responsibilities

Support the financial services operations function by analyzing processes and identifying opportunities for improvement.
Assist in monitoring and maintaining operational metrics and performance indicators across financial services activities.
Collaborate with cross-functional teams to ensure smooth execution of financial operations and compliance with relevant procedures.
Prepare reports and documentation to support decision-making and operational planning within the department.
Contribute to the development and implementation of operational standards and best practices.

Requirements

Demonstrated experience working in financial services operations or a related analytical role.
Strong analytical and problem-solving skills with the ability to work with data and metrics.
Excellent communication abilities and capacity to work effectively with multiple stakeholders.
Ability to learn quickly, adapt to changing environments, and take initiative in contributing to team success.
Willingness to share knowledge generously and support colleagues across the organization.

What makes this role worth considering

Wave fosters a creative and inspiring work environment where employees have the flexibility and resources needed to succeed, regardless of work location or approach. The company values bold thinking, continuous learning, and collaborative knowledge-sharing, making it an environment where you can grow professionally while contributing meaningfully to small business success.