Role overview
Satispay is a financial platform serving over 6.5 million users, offering payments, benefits, investing, and card services. As a Junior Customer Care Representative, you will provide empathetic support to users, handling their requests through email, ticketing systems, and other channels to ensure a smooth financial experience.
Key responsibilities
- Handle user requests via email and ticketing systems such as Zendesk, managing low to medium complexity cases while maintaining accurate ticket categorization.
- Apply standard operating procedures and workflows consistently to deliver high-quality resolutions across all customer interactions.
- Manage customer communications through direct messages, social media interactions, and inbound or outbound calls as required by operational needs.
- Collaborate closely with your team under the guidance of a Team Lead, working with the Quality team for support, alignment, and escalation of complex issues.
- Participate in a comprehensive 17-day onboarding and training program, then continue learning through day-to-day mentoring with an assigned buddy.
Requirements
- Demonstrate a positive attitude, growth mindset, and strong coachability with the ability to accept and apply constructive feedback actively.
- Show high curiosity and stress resistance, remaining comfortable and agile when processes change rapidly in a fast-paced environment.
- Possess strong empathy and communication skills, with the ability to understand user perspectives and solve problems efficiently.
- Have previous exposure to ticketing systems like Zendesk or experience managing digital customer communications, though this is considered a strong plus rather than mandatory.
What makes this role worth considering
Satispay emphasizes a supportive work environment through its CareAbout program, offering private health insurance, mental health support, stock options, professional development programs, unlimited PTO, and flexible hybrid working arrangements with three days per week in-office. The company is committed to fostering an inclusive workplace and values diverse perspectives as you help build a financial platform designed to empower users.
How to apply
Use the Apply button to view the official job posting and submit your application on Satispay's careers site.
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