Role overview

Satispay is a financial platform serving over 6.5 million users, offering payments, benefits, investing, and card services. As a Junior Customer Care Representative based in Milan, you will deliver empathetic support to users, helping them navigate their financial experience smoothly while working within an Operations team that values problem-solving and ownership.

Key responsibilities

Handle user requests via email and ticketing systems such as Zendesk, focusing on low to medium complexity issues while maintaining accurate ticket categorisation.
Apply standard operating procedures and execute specific workflows consistently to resolve user problems effectively.
Manage direct messages and social media interactions, and handle inbound and outbound calls as needed by operational requirements.
Collaborate closely with your Team Lead and Quality team, escalating complex issues appropriately and seeking guidance as you develop your skills.
Participate in a structured onboarding program of approximately 17 days, followed by ongoing day-to-day mentoring with an assigned buddy to continuously improve your performance.

Requirements

Demonstrate a positive attitude with a growth mindset and genuine coachability, actively seeking and applying constructive feedback.
Show high curiosity and stress resistance, remaining comfortable and agile when processes change rapidly in a fast-paced environment.
Possess strong empathy and communication skills, with the ability to understand user perspectives and solve problems efficiently.
Have previous experience with ticketing systems like Zendesk or managing digital customer communications, which is considered a strong advantage.

What makes this role worth considering

Satispay offers comprehensive support through its CareAbout programme, including private health insurance, psychological support, a stock option plan, professional development and language courses, unlimited paid time off, and flexible working hours. The role operates on a hybrid basis with three days per week in the Milan office (Tuesdays, Thursdays, and one day of your choice), with flexibility to request additional remote time. Starting salary begins at €28,000 gross per annum, with compensation tailored according to your unique experience and expertise.