Role overview

Wealthsimple is Canada’s leading financial innovator serving over 4 million Canadians with a full suite of financial products including managed investing, trading, cryptocurrency, tax filing, and spending tools. As Lead, Workplace Operations, you will own the end-to-end physical workplace experience across all Wealthsimple hubs in Canada and the US, reporting to the Senior Manager, Real Estate Operations within People Operations.

Key responsibilities

Develop and execute the annual workplace operations roadmap across all hubs, setting priorities aligned with departmental goals and driving programs from conception through full implementation.
Serve as the primary escalation point for operational issues that lack established procedures, making independent decisions to resolve complex workplace challenges.
Manage day-to-day workplace operations including building systems, facilities, food and beverage services, and physical spaces, establishing consistent service standards across all locations.
Oversee the complete lifecycle of physical spaces and maintenance across all locations, including preventive and reactive maintenance, capital planning, moves, and refurbishments while protecting business continuity.
Lead vendor and contract management activities, including sourcing, vetting, RFP development, SLA negotiation, and ongoing performance management to ensure cost, quality, and service accountability.
Manage the workplace operating budget across all hubs, setting annual spending envelopes, allocating resources across programs and sites, and driving cost optimization without compromising service standards.
Establish and maintain a visible, proactive health and safety framework across all locations that complies with regulations in Ontario, other Canadian provinces, and US states.
Use ticketing, utilization, occupancy, and service data to identify operational bottlenecks, build scalable solutions, and inform portfolio planning decisions.

Requirements

Six to eight or more years of direct experience in Workplace Operations, Facility Management, or Property Management with genuine ownership of programs, budgets, and vendor relationships.
An established network of contractors, trades professionals, and facilities vendors with demonstrated capability to vet partners and hold them to high standards.
Hands-on experience managing minor works and moves from scope through completion, including budget management, contractor oversight, business continuity protection, and consistent execution regardless of who manages locally.
Demonstrated experience with contract development, RFP processes, and SLA negotiation and management.
Data-driven mindset with the ability to build measurement frameworks, use analytical tools including AI for reporting and pattern identification, and translate data into operational decisions.
Working knowledge of Ontario’s Occupational Health and Safety Act along with building code and fire safety requirements, with the judgment to keep compliance frameworks current as regulations evolve.
Strong communication skills and comfort navigating change, with the ability to clearly explain operational shifts and their rationale to broad audiences.

What makes this role worth considering

This is a hands-on operational leadership position at a scale, working with over 1,500 employees across North America. Wealthsimple offers comprehensive benefits including top-tier health coverage, employer-matched group savings, twenty vacation days plus four wellness days and unlimited sick and mental health days annually, and the flexibility to work outside Canada for up to ninety days per year. The company fosters an inclusive culture through employee resource groups and maintains a hybrid work structure.