Role overview

Kong is seeking a Senior Staff Product Manager to own the billing and monetization systems for Konnect, the company’s multi-product platform. In this role, you will be the product owner of the commercial operating layer—the systems that translate what customers use into invoices, manage entitlements, metering, checkout, and the enterprise and marketplace billing motions that drive Kong’s revenue.

Key responsibilities

Set multi-year strategic direction for pricing, metering, entitlements, and invoicing while deciding which capabilities should become shared platform features versus product-specific functionality.
Design and build a unified entitlements model that determines customer access across Konnect, ensuring consistency between contracts, in-product enforcement, provisioning, and billing.
Translate pricing and packaging decisions into production systems by configuring plans, reshaping metering, updating contracts, coordinating customer migrations, and ensuring rollouts do not disrupt existing revenue.
Operate the event pipeline, aggregation layer, and reporting experiences that show customers their consumption and charges, maintaining financial-grade standards for accuracy and auditability.
Own the customer self-serve experience for plan discovery, checkout, subscription lifecycle, plan changes, renewals, and the admin surfaces where customers manage their own billing.
Connect Kong’s enterprise sales and channel motions to the billing stack through CPQ-to-entitlement sync, custom contract handling, invoice-based billing, and cloud marketplace billing across AWS, GCP, and Azure.
Define health metrics for the billing domain—including net revenue retention, billing-driven churn, invoice dispute rates, and support ticket load—and use them to set priorities and drive accountability.

Requirements

At least six years of product management experience in SaaS, with two or more years directly in billing, monetization, or pricing work.
Ability to reason about billing stack architecture and co-design technical solutions with engineering partners.
Proven track record carrying a pricing or packaging change from proposal through production, including financial modeling, plan configuration, migrations, and customer communication.
Experience building or scaling consumption-based monetization and understanding tradeoffs between simplicity, accuracy, and customer trust in metering.
Proficiency with data analysis tools such as SQL, Snowflake, or Hex to pull your own numbers and drive decisions based on data.
Direct hands-on experience with Stripe or a metered billing platform such as Metronome, Orb, or OpenMeter.
Comfort applying design standards to billing surfaces like plan pages, checkouts, invoices, and usage dashboards as you would to any product feature.
Familiarity with API, infrastructure, or developer-platform products and comfort with the technical context they involve.

What makes this role worth considering

You will be instrumental in Kong’s multi-year transformation from a single-product company into a multi-product enterprise, and you will lead a company-wide overhaul of pricing and packaging. This is a high-impact position at the intersection of product, engineering, finance, and sales, where you will replace manual, relationship-driven processes with scalable, productized workflows that enable Kong to scale revenue and deliver a world-class billing experience.