Role overview

WHOOP is seeking a Senior Revenue Recovery Analyst to lead strategies that protect and recover revenue throughout the member lifecycle. You will identify sources of revenue leakage, develop data-driven solutions, and collaborate across teams to reduce payment failures, device loss, and fraudulent activity while maintaining a strong member experience.

Key responsibilities

Own and track key metrics including payment failure-to-success rates, device loss rates, and financial losses from scams and abuse.
Develop and execute strategies to improve payment recovery by identifying opportunities within payment retry processes and recovery workflows.
Investigate the root causes and financial impact of device loss, then design scalable strategies to improve recovery and reduce associated losses.
Detect emerging patterns of scams and abuse, working with cross-functional partners to create preventative measures that minimize financial impact while protecting the member experience.
Build testing and measurement frameworks to evaluate revenue recovery initiatives, quantify their impact, and continuously refine performance.
Respond to revenue-impacting incidents by coordinating across teams to assess damage, mitigate losses, and resolve underlying causes.
Partner with Product, Engineering, Finance, Membership Services, Legal, and other departments to prioritize initiatives that balance revenue recovery, risk management, operational efficiency, and member satisfaction.

Requirements

At least five years of professional experience in payments, revenue operations, fraud and risk management, or a related field.
Demonstrated ability to use data and experimentation to uncover opportunities, diagnose problems, and deliver measurable business results.
Experience developing or optimizing payment recovery, fraud prevention, loss prevention, or similar revenue-protection programs.
Strong analytical and financial skills, with the ability to quantify revenue leakage and build business cases for proposed solutions.
Proven track record leading complex initiatives involving multiple departments such as Product, Engineering, Finance, and Operations.
Ability to navigate trade-offs between revenue optimization, risk reduction, and member experience while exercising sound judgment in uncertain situations.
Excellent communication skills capable of translating complex data and problems into clear recommendations for both technical and non-technical stakeholders, combined with a strong commitment to using AI tools effectively in daily work.

What makes this role worth considering

This position is based in WHOOP’s Boston, MA office and offers a competitive base salary of $115,000 to $150,000, along with meaningful equity and a comprehensive benefits package. You will join a company focused on performance optimization and human potential, working on high-impact projects that directly influence the business while collaborating with talented cross-functional teams.