Role overview

Etihad Airways seeks a UX/UI Designer to create intelligent, high-impact digital experiences across web and mobile platforms. This role combines ecommerce expertise with AI design capabilities to drive revenue growth, customer engagement, and operational efficiency across the airline’s digital ecosystem.

Key responsibilities

Define and execute the experience strategy and design vision across web and app for assigned digital initiatives.
Own the complete experience lifecycle from discovery and problem definition through design, collaboration with build teams, testing, launch, and ongoing optimization.
Translate business strategy and commercial objectives into customer-centric digital journeys that deliver measurable results.
Design AI-enabled and data-driven experiences including personalization, predictive recommendations, conversational interfaces, and intelligent automation.
Lead discovery, research, journey mapping, usability testing, and experimentation to validate and optimize experience outcomes.
Monitor and improve performance metrics including conversion, engagement, retention, revenue contribution, and customer satisfaction.
Simplify complex processes into intuitive and frictionless digital flows.
Contribute to scalable design systems, governance standards, and best practices across digital touchpoints.
Partner with Product, Technology, Commercial, Loyalty, Marketing, Operations, and Brand teams to ensure aligned delivery.

Requirements

At least 5 years of experience in Digital Experience Design, UX/UI, or Product Design within large-scale digital ecosystems.
Proven track record delivering complex transactional or service-based digital journeys with measurable business impact.
Strong portfolio demonstrating end-to-end ownership from discovery through launch and optimization.
Demonstrated experience designing data-driven or AI-enabled digital experiences.
Strong commercial acumen with ability to connect design decisions to revenue, efficiency, and engagement outcomes.
Experience working in Agile environments and collaborating closely with engineering teams.
Strong collaboration and communication skills, with ability to influence cross-functional stakeholders at multiple levels.
Experience in ecommerce, travel, loyalty, fintech, or high-conversion digital platforms is preferred.

What makes this role worth considering

Based in Abu Dhabi, this position offers the opportunity to shape digital experiences for Etihad Airways’ global audience as the airline pursues its Journey 2030 ambition to expand its fleet and network. You would work across multiple teams to influence how millions of customers interact with a major international airline, combining design with emerging AI capabilities.

How to apply

Use the Apply button to view the official job posting and submit your application on Etihad Airways Careers: Latest Jobs and How to Apply's careers site.

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