Role overview

Geotab is a global leader in IoT and connected transportation solutions that help businesses manage their fleets through vehicle data analytics and machine learning. As a Field Service Technical Specialist based in Ferrara, Italy, you will bridge technical expertise across product development, customer implementations, and field service operations, working with internal teams, customers, resellers, and installation partners to ensure Geotab solutions are effectively designed, installed, and supported.

Key responsibilities

Provide design support to the product development team by analyzing customer requirements, defining specifications, and conducting field and simulation testing.
Deliver technical guidance to customers on product specifications, data requirements, and sales applications based on Geotab offerings and reseller or customer needs.
Offer real-time technical support to installation partners and their installers, including provision of installation requirements and wiring schematics.
Create, implement, and maintain installer certification tests and performance evaluations, ensuring quality standards are communicated and followed in the field.
Develop and update installation documentation, product guides, videos, and training materials in collaboration with the Learning and Development team.
Conduct field installations as part of demonstrations, training programs, or pilot projects when required.
Source and qualify new installation partners, resolve installer concerns, and support global strategic initiatives.

Requirements

Post-secondary diploma or degree, or equivalent professional experience.
Proven background as an installation field service specialist in telematics, automotive industry, or a closely related field.
Working knowledge of OBD and CAN communications, SAE vehicle standards, and serial data interfaces.
Hands-on experience with both hardware and software integration in automotive systems.
In-depth understanding of automotive electronic components and proficiency with automotive and electronics test equipment and hand tools.
Familiarity with communications systems and networks, including cellular, GPS, and serial data technologies.
Strong interpersonal, analytical, and problem-solving abilities, with capacity to manage multiple projects simultaneously and travel internationally up to 40 percent of the time.

What makes this role worth considering

Geotab is recognized as a Great Place to Work and offers a fast-paced, innovative environment where you can contribute to advancing transportation technology and fleet safety. You will collaborate across diverse teams—including product, R&D, sales, and customer-facing partners—tackling complex technical challenges while having genuine opportunities to influence both internal processes and customer outcomes in a growing, global organization.