Role overview

Geotab is a global leader in IoT and connected transportation solutions that help businesses manage and optimize their vehicle fleets. As a Field Service Technical Specialist, you will support the company’s product development, customer implementations, and field service operations by providing technical expertise across installations, testing, troubleshooting, and quality assurance. You will collaborate with product teams, customers, resellers, and installation partners to ensure Geotab solutions are designed and deployed effectively.

Key responsibilities

Provide technical design support to the product development team, including analysis of user requirements, specification definition, and field testing.
Support customers and sales teams with technical specifications, data requirements, and application guidance based on Geotab product offerings.
Assist installation partners and installers with real-time technical support, installation requirements, and wiring schematics.
Develop, implement, and maintain installer certification tests and training modules with the latest product information.
Perform field installations as needed for demonstrations, training, and pilot projects.
Create installation documentation, videos, and guides in collaboration with learning and development teams.
Conduct installer performance evaluations and audits to ensure compliance with company installation quality standards.
Identify and qualify new installation partners, and resolve installer issues and concerns.

Requirements

Post-secondary diploma or degree, or equivalent professional experience.
Hands-on experience working as an installation field service specialist in telematics, automotive, or a related industry.
Knowledge of OBD and CAN communications, SAE vehicle standards, and serial data interfaces.
Demonstrated experience with both hardware and software integration in automotive systems.
In-depth knowledge of automotive electronic components, communications systems, and networks including cellular, GPS, and serial data.
Proficiency with automotive and electronics test equipment and hand tools.
Strong analytical, problem-solving, and interpersonal skills with the ability to manage multiple tasks simultaneously.
Willingness to travel internationally up to 40 percent of the time.

What makes this role worth considering

Geotab is a certified Great Place to Work with a fast-paced, inclusive culture that values innovation and personal development. This role offers the opportunity to work across multiple departments—including product, research and development, sales, and field services—while making a tangible impact on how businesses optimize their fleet operations and improve driver safety globally.