Role overview

Checkout.com is a global payments platform powering digital experiences for major companies like eBay, Spotify, Klarna, and Uber. As a Specialist in Workplace Experience, you will lead operational delivery and continuous improvement of the London office, serving as the primary point of contact for workplace strategy, vendor management, and employee experience. This role bridges strategic priorities with day-to-day execution, requiring strong analytical thinking and a commitment to operational excellence.

Key responsibilities

Own day-to-day workplace operations to ensure the office runs smoothly, safely, and consistently while delivering excellent experiences for employees and visitors.
Conduct regular workplace walkthroughs to identify and resolve issues related to presentation, safety, functionality, and hospitality before they impact users.
Lead and support workplace initiatives that align with company strategy and enhance both the employee experience and operational efficiency.
Manage the UK Workplace budget end-to-end, including tracking, forecasting, variance analysis, and cost optimisation, while leading procurement, purchase order management, and invoicing processes.
Build and maintain strong relationships with vendors and site partners, including building management and maintenance providers, acting as the primary operational point of contact and managing performance to agreed standards.
Own workplace reporting frameworks, dashboards, and KPI tracking, delivering monthly and quarterly reports that combine budget data, operational metrics, employee feedback, and qualitative insights to identify trends and measure improvements.
Track service performance measures including employee satisfaction, response times, service usage, and supplier performance, communicating outcomes and actions clearly to stakeholders.

Requirements

Experience in workplace operations, facilities management, or a related operational leadership role.
Proven ability to manage budgets, vendor relationships, and procurement processes with accuracy and accountability.
Strong analytical mindset with the ability to use data and insight to drive decisions and measure impact on employee experience.
Excellent stakeholder management skills and a customer-first approach to resolving issues and understanding employee and visitor needs.
Demonstrated ability to work in fast-paced environments, take ownership of initiatives, and drive continuous improvement across operations.

What makes this role worth considering

You will join Checkout.com’s London headquarters as part of a company recognised as a Great Place to Work and featured on the Forbes Cloud 100 list. This role offers genuine autonomy and impact, with the opportunity to shape workplace experience across UK operations while working alongside teams at a fast-growing fintech company with 20 offices across six continents.