Role overview

Tamara is a leading fintech platform across Saudi Arabia and the GCC region, serving more than 25 million customers and over 130,000 partner merchants. We are seeking a Government Compliance Advisor to join our Customer Experience team in Dubai, where you will serve as Tamara’s designated UAE-based point of contact for all complaints escalated through regulatory channels, including Sanadak and the AECB Dispute & Complaints Management framework. This is a compliance-critical role that carries personal accountability under UAE regulatory requirements.

Key responsibilities

Act as the primary reviewer and submitter of all regulator-facing case responses for complaints raised through Sanadak and the AECB Dispute & Complaints Management platform, ensuring accuracy, quality and timely submission to the Central Bank of the UAE and other regulatory bodies.
Review case investigations prepared by the Care Operations team, validate their completeness and quality, and submit final responses to regulators within required timelines.
Serve as the main point of contact for direct communication with Sanadak, AECB and CBUAE case officers, responding to calls, queries and clarification requests during business hours.
Track and manage regulator-driven case service level agreements, escalating any at-risk cases to the Head of Care Operations and Compliance in advance of potential breaches.
Coordinate with internal Care Operations, Compliance, Product and Tech teams to identify and remediate the root causes of escalated complaints.
Maintain complete, audit-ready records for all regulator-facing cases, including correspondence, decisions and supporting documentation.
Prepare periodic reports on complaint volumes, resolution rates, service level agreement adherence and root-cause themes for internal governance and regulatory inspections.
Support Care Operations and Compliance during CBUAE audits and inspections by providing case samples, team documentation and supporting evidence as requested.

Requirements

Bachelor’s degree, ideally in Business, Law, Finance or a related discipline.
Minimum three years of experience in complaints handling, customer operations, compliance operations or a regulatory-facing role, preferably within banking, fintech, buy now pay later, insurance or another regulated financial services environment.
Direct experience handling regulator escalations through channels such as Sanadak, CBUAE or SAMA is strongly preferred.
Native or fluent Arabic and strong professional English, demonstrated through both written and spoken communication.
Strong written communication skills with the ability to draft clear, factual case responses appropriate for regulatory review.
Sound judgment and ability to make defensible decisions on case classification, remediation and compensation within established policy frameworks.
Detail-oriented and structured approach to work, with the ability to operate reliably under tight regulator-driven timelines.
Ability to coordinate effectively across multiple internal teams without direct reporting authority.

What makes this role worth considering

This position is based on-site in Dubai and offers the opportunity to work at a significant fintech organization backed by the Public Investment Fund. You will take on a compliance-critical function with direct impact on regulatory relationships and organizational governance, working in a growing financial services platform that serves millions of customers across the region.

How to apply

Use the Apply button to view the official job posting and submit your application on Tamara Dubai Jobs: Essential Guide to Careers (2026)'s careers site.

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