Role overview

Satispay is a financial services platform serving over 6.5 million users, offering payments, benefits, investing, and card services. As an IT Engineer, you will be responsible for maintaining the security, reliability, and efficiency of the company’s devices, tools, and access systems, enabling the entire organization to work effectively and build innovative products.

Key responsibilities

Design, build, and maintain automation workflows using tools like n8n and Make to connect business systems and eliminate repetitive manual processes.
Handle complex IT support tickets that require investigation and troubleshooting beyond first-line support capabilities.
Administer and secure core cloud services including Google Workspace, Slack, and Keeper, managing user onboarding, offboarding, and security policies.
Configure and deploy devices through MDM platforms such as Jamf, Knox, and Google Workspace, while monitoring endpoint security using EDR tools to detect and prevent threats.
Manage the complete hardware lifecycle from procurement through retirement, and use the ITSM platform to prioritize tickets according to business impact and service level agreements.
Manage and troubleshoot local network infrastructure, including Wi-Fi, firewalls, and DNS systems, to reduce reliance on external providers during outages.

Requirements

Hands-on experience building and maintaining complex integrations with workflow automation tools such as Make and n8n.
Proven background in Tier 2 IT support and experience managing local network infrastructure.
Strong expertise in managing user identities and access across business platforms, particularly Google Workspace.
Familiarity with modern MDM solutions like Jamf and Knox, along with EDR tools for proactive security threat mitigation.
Solid understanding of IT asset management practices and ticket prioritization methodologies.
Professional fluency in English; Italian language skills are preferred but not required.

What makes this role worth considering

Satispay offers comprehensive support for your wellbeing and development through the CareAbout program, which includes private health insurance, psychological support, stock options, professional development programs, language courses, unlimited paid time off, and enhanced parental leave. The role offers hybrid flexibility with two in-office days per week (Tuesday and Thursday), along with the option to request additional remote work arrangements.