Role overview

Lightspeed is seeking a Manager of Outbound Sales to lead a team of Account Executives focused on the West Coast territory across North America. In this position, you will manage a defined segment of outbound sales, oversee new customer acquisition efforts, and drive revenue growth. The outbound team is experiencing rapid expansion, and leadership is needed to scale operations with proven management expertise.

Key responsibilities

Lead and manage a team of Account Executives through the complete sales cycle within a defined segment of North American accounts.
Own segment-level pipeline, forecast accuracy, and monthly and quarterly recurring revenue targets with full accountability from initial prospecting through deal closure.
Monitor overall pipeline health and ensure consistent execution against activity metrics, conversion rates, and revenue key performance indicators.
Hire, coach, and develop high-performing Account Executives, partnering with enablement teams to design onboarding programs and ensure new team members reach productivity quickly.
Drive ongoing skill development through call reviews, pipeline inspections, coaching sessions, and structured feedback to close performance gaps and increase team output.
Refine and optimize sales processes and tools used for prospecting, demonstrations, and deal closure, working across Sales Operations, Marketing, Enablement, and Product teams.
Analyze sales forecasts and pipeline health, developing strategies to grow revenue streams and expand the addressable market for the segment.

Requirements

Minimum two years of experience managing Account Executives in an outbound or full-cycle sales environment.
Demonstrated ability to own a sales segment or territory from pipeline generation through close with strong personal accountability for outcomes.
Proven track record of onboarding, coaching, and developing sales representatives at multiple performance levels.
Proficiency with Salesforce, Outreach, or comparable sales engagement platforms.
Experience identifying and resolving process gaps, improving tooling, and aligning stakeholders across functions.
Entrepreneurial and agile mindset with comfort navigating ambiguity and bias toward action.
Fluency in English; experience with retail or hospitality point-of-sale systems is an asset.

What makes this role worth considering

Lightspeed offers a flexible work environment with remote work options, a culture celebrating performance, and career-defining growth opportunities within a team structure that balances scale with meaningful individual impact. The company provides comprehensive benefits including flexible paid time off, equity options, pension contributions, wellness credits, volunteer time, and enhanced parental leave, along with a computer purchase program and access to continuous learning and development opportunities.