Senior Graphic Designer – CRM & Customer Communications

Role overview

Big Ticket, a company delivering premium entertainment experiences since 1992, seeks a Senior Graphic Designer to lead creative output for customer relationship management communications. This Commercial team position reports to the Brand Manager and collaborates closely with the CRM Manager to transform customer engagement strategies into visually compelling designs across email, WhatsApp and other digital channels.

Key responsibilities

Direct the creative development and execution of all CRM communications including brand campaigns, promotional initiatives and automated customer journeys across email and WhatsApp platforms.
Convert campaign briefs into high-quality, consistent creative that adheres to brand guidelines and supports commercial objectives.
Manage the complete design lifecycle from initial concept through final delivery, maintaining accuracy, consistency and adherence to deadlines.
Build and maintain scalable design templates, components and best practices to enhance efficiency and consistency across CRM channels.
Evaluate creative performance using campaign metrics, customer insights and A/B testing to drive continuous improvement in engagement and conversion rates.
Monitor emerging CRM design trends, digital best practices and creative tools to bring innovation and enhance customer experience.
Support the broader Marketing team with additional digital content, campaign collateral, post-production work and UX/UI assistance as needed.

Requirements

Bachelor’s degree or higher in Graphic Design, Arts, Communications or Marketing.
Relevant experience in Graphic Design with a strong portfolio demonstrating CRM and Marketing communications work.
Proven history of designing high-performing email and WhatsApp campaigns, promotional assets and customer journey communications.
Expert-level proficiency in Adobe Creative Suite including Photoshop, Illustrator, InDesign, After Effects and Premiere Pro.
Advanced proficiency in Figma with UX/UI experience highly desirable; necessary experience with CRM platforms such as XtremePush or Brevo.
Strong understanding of responsive email design, digital design best practices and customer-first UX principles with exceptional attention to detail.
Thorough knowledge of branding principles, colour, typography, layout and visual hierarchy with ability to maintain consistency across touchpoints.
Excellent English communication skills, both verbal and written, with strong organisational and project management capabilities.

What makes this role worth considering

You will work within a fast-paced, commercially driven Marketing team committed to creating memorable customer experiences. The position requires four days per week presence in Abu Dhabi, offering flexibility alongside the opportunity to directly influence customer engagement strategies and lifecycle communications for a company with three decades of industry presence.