Role overview

This position leads revenue systems work at Greenhouse, managing the technology stack that supports the entire customer lifecycle from initial outreach through renewal. You will own systems spanning both pre-sale and post-sale environments, with significant latitude to shape the direction of the technology infrastructure and solve complex operational challenges across the revenue organization.

Key responsibilities

Build and own Salesforce solutions including data model design, declarative automation, validation rules, permissions, page layouts, and reporting, managing projects from initial scoping through rollout, adoption, and documentation.
Administer post-sale platforms including Gainsight and Accord, managing the rules engine, customer journey programs, email campaigns, surveys including NPS, and workflows that support customer health scoring and CSM operations.
Own and maintain integrations between Salesforce, Gainsight, and other platforms in the stack, establishing new connections independently and eliminating recurring integration failures.
Partner with Sales, Customer Success, and Customer Marketing teams to evaluate whether their requests belong in a system or should be addressed elsewhere, then drive solutions to completion.
Lead platform migration and consolidation efforts as the technology stack evolves, including vendor evaluation, data movement, cutover planning, and adoption support.
Develop strategic recommendations about the future direction of the revenue stack, surfacing both opportunities and risks in current implementations.
Reduce request volume over time by automating workflows and building self-service capabilities, while maintaining clear documentation of all work.

Requirements

Several years of hands-on experience in revenue operations, customer success operations, business systems, or platform administration within a B2B SaaS environment.
Deep Salesforce administration expertise covering data model design, declarative automation, permissions and sharing models, reporting, and sound judgment about when not to build custom solutions.
Demonstrated ability to make medium to large changes to production Salesforce organizations while understanding performance and scale implications.
Hands-on experience configuring and administering Gainsight or comparable post-sale platforms such as Totango, ChurnZero, or Planhat, with the depth to work independently and evaluate platform fit.
Experience building and maintaining integrations without external support, with a track record of resolving recurring failures rather than only addressing individual incidents.
End-to-end ownership of at least one platform migration or consolidation project, including data movement and cutover execution.
Proven ability to take problems from initial identification through working solution, and strong written communication skills for explaining technical work to non-technical stakeholders.

What makes this role worth considering

This role offers genuine breadth and ownership across multiple critical platforms rather than narrow specialization, allowing you to shape how revenue technology evolves at the company. You’ll work with collaborative teams across Sales, Customer Success, and Customer Marketing, and have real latitude to influence strategic decisions about the technology stack direction.