Role overview

Lightspeed is seeking a hands-on ServiceNow Developer to join the IT Platform team in Montreal. You will own the day-to-day configuration, development, and support of their ServiceNow instance, working across ITSM and HRSD modules while building custom solutions and integrations that keep a mission-critical enterprise platform running smoothly.

Key responsibilities

Develop and configure ServiceNow applications including workflows, Business Rules, Client Scripts, UI Policies, Script Includes, and Service Catalog items.
Design, develop, and troubleshoot integrations between ServiceNow and third-party systems using REST and SOAP APIs, OAuth, webhooks, and integration platforms like Workato.
Monitor platform health, troubleshoot performance issues, optimize scripts and flows, and ensure solutions remain scalable and maintainable across development, staging, and production environments.
Support ITSM and HRSD applications by delivering and improving incident, problem, change, request, and HR-related workflows and automations.
Administer roles, ACLs, permissions, and access controls in line with security and audit requirements.
Act as an escalation point for complex platform issues, perform root cause analysis, and coordinate with infrastructure, security, and vendor teams across multiple systems.
Partner with stakeholders to gather requirements, design solutions, and manage work through development, testing, deployment, and post-launch support.
Maintain technical documentation, runbooks, and user procedures while supporting platform upgrades and releases.

Requirements

Hands-on experience developing and administering ServiceNow, ideally across ITSM and HRSD modules.
Strong JavaScript skills including ServiceNow scripting APIs such as GlideRecord and GlideAjax.
Experience with Flow Designer, Business Rules, Script Includes, Client Scripts, UI Policies, UI Actions, ACLs, and Service Catalog development.
Experience designing and troubleshooting REST and SOAP integrations, OAuth, webhooks, and enterprise integrations.
Strong understanding of ITSM processes and how they translate into ServiceNow solutions.
Ability to independently troubleshoot complex issues across ServiceNow and connected systems with strong problem-solving and communication skills.
Experience translating business requirements into scalable technical solutions and managing multiple priorities in a fast-paced environment.

What makes this role worth considering

Lightspeed offers a flexible work environment with remote work options and paid time off. You’ll join a team lean enough that your voice makes an impact while having opportunities for career growth. The company supports your development through training opportunities, equity options, pension contributions, and a computer purchase program that includes a personal MacBook.