Role overview

Atlys is building an AI-powered platform to simplify visa applications and travel processes globally, having already assisted over 1 million travelers across 127 countries. As a Visa Consultant at the Dubai retail store, you will serve as the primary point of contact for walk-in customers, combining sales expertise with hands-on guidance to help travelers navigate their visa options and complete applications in-store.

Key responsibilities

Welcome and engage walk-in customers to understand their travel destinations and visa requirements.
Assist customers with completing visa applications on-site while ensuring all information is accurate and all required documentation is included.
Educate travelers on visa types, processing timelines, pricing, and how Atlys’ platform adds value to their application process.
Address customer questions and concerns with patience and professionalism, resolving issues as they arise.
Follow up with customers to provide updates on their application status and maintain engagement throughout the process.
Maintain store appearance, organization, and alignment with Atlys brand standards.
Stay informed on current visa regulations, travel policies, and Atlys product updates, and share feedback to improve the in-store experience.

Requirements

Minimum 2 years of experience in a customer-facing or front-desk role, with prior experience in visa processing, travel agencies, immigration consultancies, or related travel services strongly preferred.
Solid understanding of visa categories, documentation requirements, processing timelines, and awareness of embassy procedures and destination-specific entry regulations.
Fluent English speaker with strong verbal and interpersonal communication skills; fluency in Hindi, Malayalam, and/or Tamil is highly preferred.
Proactive problem-solving mindset with the ability to remain calm and resolute when addressing urgent travel deadlines or application errors.
Proficiency with CRMs, digital application platforms, and support tools; tech-savvy and comfortable learning new systems.
Meticulous attention to detail when reviewing documents, verifying application information, and ensuring submissions are error-free.
Professional appearance and willingness to work rotational shifts on a 6-day work week schedule with 9-hour shifts and a 1-hour break.

What makes this role worth considering

Atlys offers competitive compensation, equity participation, comprehensive family health insurance with annual preventive check-ups, a thoughtful leave policy, and learning and development credits to advance your skills. You’ll work within a small, ambitious team with high ownership standards and access to premium tools and equipment designed to support your success.